Question about Creative Labs Zen Touch MP3 Player

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Creative Zen I have a broken screen and my player is out of warranty, any idea on how and where to get it fixed.? Ian

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Re: Creative Zen

Go to I found them on the internet and they say they can fix most repairs.

Posted on Jan 20, 2008

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In regards to your broken screen on your Zen Mozaic if it is broken the only thing you really can do is have the screen replaced. Also in most cases if the screen is broken then this usually is not covered under the warranty. So I did some looking and could not find any replacement screens for sale that you could replace it. So you might want to look into get a replacement.

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Its only worth it for a 16GB or more. It costs $79.99 total to get a new screen installed.

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honestly mate, i wouldn't even bother.the same thing happened to me, with the multi coloured strips and all, but with the strips i just pressed the scrrn and they didnt show, a week later the screen when black just like yours, but the music was still playing.
But as you said, aslong as it plays music who cares.
i know this isnt really a suggestion on who to wix it, but if it is still in the warrenty i'd take it back to the store you brought it from and get them to replace it(hopefully all the music you had on it is on you computer)
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welllllllllllllllllllllllllllllllllll.............................................................................................................................. take it back if u got a warranty. ▲§xT5╝ƒe░¼ó╜¼¼ú←å÷╢∞ýθ!!!!!!!!!!!!!!!!!!!!

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I've seen this problem quite a few times on the Creative Labs forum. I had a similar problem with my Zen Jukebox Xtra 60gb. My solution was to replace the hard drive and reload the firmware. Bingo! It works like new. If you feel adventurous do as I did. But if it's still under warranty then let Creative Labs fix it. Oh, by the way I got my hard drive for my Zen Xtra on eBay for $30.00. Also eBayers sell various troubled MP3 players for parts. A lot cheaper than if I had sent it in for repair.

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sounds like the ground or common has broken or cracked on the headphone jack. It shouldnt be a big deal unless its a broken Printed curcuit board or flex cable. Contact for a sevicer near you. Good Luck

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