Question about Singer CE-100 Futura Computerized Sewing Machine

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Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.

When I try to run the futura software I get a connection error. Check that usb cable is connected and power switch is turned on.

I've only completed four projects on my singer futura ce100. I don't think the cable should already be gone.

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  • Anonymous Feb 12, 2008

    You should have your local Singer Company check this out for you. I have a Singer CE-100 Futura and I love it. It isn't easy but once you learn it, it's wonderful. When I first got it I was only able to make a few easy designs. Then I couldn't get it to embroider at all. I would go through all the step and when it got to pushing the green button it did nothing. Fiinally I took it to the Singer dealer and he sent it back to the manufacturing plant and sure enough it was defective. If it is not doing what it is suppose to do when you follow the steps correctly, take it to someone to check it out!

  • Anonymous Feb 21, 2008

    I am trying to set up the sewing machine and computer for the first time. I get the message that the hardware is not found, check connections etc. when I go to the Singer support pages and check the drivers I do not have a 'tick' against the clem driver as described in the support. Very frustrating as I really want to get started with this machine. Help!

  • gin01 May 16, 2008

    I am having the same problem and this is the very first time I tried to get it set up just got the machine 5/15/08

  • Anonymous May 29, 2008

    the usb cord is connected and its saying that it not, I have restarted my computer, turned off the machine and restarted it ,took the usb cord and plugged it in another usb post but it still daying that the machine is not on and the usb cord is not connected

  • namewear May 30, 2008

    I have the same problem, I have restarted my computer, checked the usb cord

  • selmy269 Sep 16, 2008

    I have the same problem. It seems to me it's a driver problem. Of course, I wrote Singer and couldn't get any answer till now, let's wait and see. The Futura Support website has many functions / links not working.



    The update pack worked for me to install, but the computer is still not recognizing the CLEM driver that came with the CD. I think it can be two things. The driver can be too old or Windows XP must have some security patch removed. As soon as I (hopefully...) get a suppport message, I post it here.

  • prfectly urs Dec 03, 2008

    I have the same problem anyone find a solution yet ... am also using gateway with vista home.

  • Anonymous Feb 05, 2009

    A friend gave me a singer futura ce100. He didn't have to drivers (main program) that came with it. I called singer....they wanted $100. Does anyone have this software they can send me? Please email me:

    derrick_adkins@yahoo.com

    Thanks :)

  • rhonda phillips Apr 11, 2012

    is that for windows 7 i am having the same problem

  • ofaulkner618 Apr 24, 2014

    My machine is a Futura 400. I was sewing a pic and the lights all lit up and then it would not come back on when I tried to restart the machine. I am taking it to the repair shop in the morning and will let everyone know what he says.

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So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.

This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.

Good luck!

Posted on Mar 13, 2009

  • Ruth Gates Dec 05, 2011

    I am having the same problem, I hope this works for me.

    Thanks,
    RG

  • Pamela Joy Licatino
    Pamela Joy Licatino Apr 10, 2016

    I hadn't used my machine in so long, but when I decided to start again, I was getting the connection error and reordered a USB Cable. That didn't fix it. The problem wasn't with the machine or the software, it was me! When I reloaded the software onto my computer and another computer, I chose not to upload Jungo and that was where my problem was. I didn't feel comfortable uploading Jungo because I thought it was a program that was going to bring a virus in or allow more ads, but it was simply drivers that is needed. Thank you for addressing this and directing the help needed for crazies like me. I love my Futura Quintet!!!

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I went to make a bridal gift and to sew my son's pants. Same issue which really sucks. I am going to see about getting a refund. This is a waste of money. This is definetly not worth wasting hundreds of dollars for.

Posted on Sep 17, 2008

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I called Singer and they had me download the CE-250 patch off of the website (even though I have the 150) with the machine off and USB unplugged. Now it detects the machine, drivers, etc. and works great! They are very helpful if you have time to call - took me a 45 minute wait but worth it in the end!

Posted on Nov 13, 2012

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I am getting the message connection error check USB cable and make sure the power is turned on.

Both are OK I began this problem when I got a new Gateway with Vista Please download a driver or a solution.

Posted on Sep 17, 2008

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Posted on Jan 02, 2017

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SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.

I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.

They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.

Posted on Mar 09, 2009

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If your computer indicates that there's no USB connection to the machine, and therefore the Futura program refuses to start, there are several possibilities. The most likely is your cable is bad, although I have had USB cables that worked fine elsewhere, but didn't on the machine. Try switching the cable you're using with your printer cable.

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First, there's a Windows 7 update available at www.Futura-support.com. Click on the lefthand side, then on CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. First, be sure the uninstall ALL Futura software you've attempted to install and reboot your PC.

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