I'm getting a strange error when attempting to even copy a document with this printer. It begins to feed a sheet through, then stops, reporting an 'E' on the little 'Copies' box. I then hit Cancel and it finishes feeding the paper through.
My first thought was a jam, but as it continues to feed the paper through, I don't think that is the case. Any help would be appreciated.
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I had the same problem and HP claimed it was the roller on the feed unit. I do think they are programed to feed a little different for scaned documents than copied docs. HP gave me a new printer worth more rather than even try to fix it. Here is a tip. Take the insurance on the extended protection especially if you have a 4 unit function (fax, scanner, copier and printer) chances are 1 function will break before the end of your extended protection. You always get a new unit, rather than them fixing it. It's really worth the 50 bucks if you buy a high end unit.
Put the pages in the "multiscan" all at once, not just one sheet at a time. The Automatic Document Feeder (ADF) will feed one sheet of your document at a time untill all of the pages are scanned...
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Do a printer check by copying on standalone. means placing a document inside the scanner. Load 10 sheets of regular paper into the feeder then press the start button to begin copying. Try 2 copies. If it gives you the same error, then there is already an issue with the gear inside the printer. If your unit is not under warranty anymore, log on to support.epson.com. Click on help me find a service center to the right of the page. You will have to put in your zip code to find an epson certified servicer near to your area. If your unit is not a year old yet, please call epson technical support. If it copied successfully, it could be just the paper settings, or the type of paper that you are using is not supported or you might have to uninstall and re-install drivers.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud