Hi. I just tried importing my images from my canon 7d to my mac computer using the eos utility and it quit unexpectedly. I then tried again and any option I chose would reply with the word busy on the bottom right of the eos screen. Please help. I've tried various times to get it the eos utility to work but it doesn't import the images. I used another program (iPhoto), and it worked fine. This tells me that the camera is working fine but the problem lies within the EOS utility. Please let me know how to solve this problem. Thank you.

Dear friend,
Try to Repair Permissions on your Mac.
Go to Applications, Utilities, Disk Utility, Fist Aid, select your partition under your hard drive, and click Repair disk Permissions.

Like the 5D Mark II the 7D shoots H.264 codec. This must be compressed to a smaller size for iPad syncing or converted to a friendly codec for iMovie.

For iPad,

1. Transfer .MOV files to your Mac via USB.

2. Use Canon MOV Compressor to slow the 60fps down to 24 using frame controls.

3. Sync converted movies to iPad via iTunes

For iMovie,

Just convert Canon 7D to AIC for iMovie editing. iMovie supported best video format is AIC Codec MOV format, you can edit video with this format in iMovie smoothly without rendering,

Consider NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use iPhoto or any other photo cataloging program.

Use a separate card reader to download to a folder you create on your desktop. From there, you can open them in imovie, Quicktime, or any other video program.

The CR2 suffix means that the picture was taken in the RAW file format, a proprietary format. This requires that the images be processed by a software conversion to be 'readable' by the computer. The EOS Utility software that came with the camera will work, as well as a number of third-party software packages. GOOGLE "raw file conversion Canon digital rebel" to see the options.

The other option is to take your photos in JPEG format (not RAW). Your computer can 'read' any JPEG format image.

I have an Apple imac and a Canon 50D DSLR camera. I Loaded all the Canon "MAC" software on th imac. When Camera is connected to imac EOS Utility just "hangs". It just does not respond at all. Is fine of Windows XP machine but imac, nothing.

Try not to launch the program from your computer just plug the camera to the computer and turn it on then the program will self launch and maybe all the functions will be avaliable.I hope it'll work

Yes, you need to install the SX100 driver software as well. I wouldn't overwrite older versions of the Canon software, though, so do a selective install if you can.

I believe there are 2 modes of usb transfer that you can pick in the camera. They are set somewhere in the menu in the options. If you go through the menus thoroughly you'll find it. One option is for connecting the camera directly to a printer and the other is for computer transfer (there might also be an Auto setting but I don't remember for sure). Make sure that setting is set for computer transfer. If that doesn't fix your problem, re-install or update EOS Utility / ZoomBrowser.

I am not sure about this matter but it seems there is a problem with your new computer. it might not recognize the usb cable.
try to plug your camera in another USB port and try again.