Question about Brother MFC-3240C All-In-One InkJet Printer

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Wont recognise cartridges after i installed them?

Brother says open and reinstall......over and over again, what do i need to do?

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Re: wont recognise cartridges after i installed them?

No matter what i do dont copy the paper come out blank

Posted on Mar 07, 2008

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Re: wont recognise cartridges after i installed them?

Did you change cartridges? Are they Genuine Brother? 3rd-party inks are not cut up to what they used to be... a real compatible ink. You may arrange cartridge replacement from your vendor. I'm going out on a limb here but for a new cartridge intall, have you taken off the seal completely? Check the ink cartridge slots for foreign objects and make sure they are firmly seated.

Posted on Jan 17, 2008

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My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...

If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.

    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.


    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.


    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).

    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.

    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.

    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

Dec 08, 2010 | Brother Printers & Copiers

1 Answer


Is this a genuine Brother replacement cartridge, if not you may find that it is not recognised by your MFC. Also worth a try is removing and reinstalling the new cartridge ensuring all protective packaging is removed. Also remove and reinstall the Drum unit as Brother actually recommend this as part of a new toner install

Sep 26, 2009 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

No cartridge the printer say. i put new cartridge in

It mean that the black cartridge is not recognised. It the black cart is original or compatible? Some printer won't recognise cartridge, if the black and colour is not same type. Try to install the black only. Is it recognised?

May 30, 2009 | Brother MFC-3360C All-In-One InkJet...

1 Answer

MFC does not recognise the new black ink cartridge.

Disconnect power supply and USB lead (leave disconnected for 10 min). Repeat this for each colour that is not working and hey presto the LCD readout will revert to normal and you will be able to print again. Happy Christmas! Hope this works for you (worked for me)

Dec 18, 2008 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

My epson r285 wont recognise compatable inks

My Epson R285 will not recognise compatible cartridges,mainly the black.I ran out of black ink and installed a compatible cartridge but it did not recognise it.To get the printer running I had to buy a genuine one which worked.I then ran out of all the other colours soon after and installed compatible ones which were accepted.I have now ran out of the black again but the printer will not accept the compatible cartridge.How can I solve this problem as the printer has accepted black compatibles before.
Thanks Padgy

Oct 09, 2008 | Printers & Copiers

1 Answer

Printer cartridges not recognised

Sometimes even when an ink cartridge has been refilled to capacity, your printer still registers it as empty. This is because your printer remembers that the cartridge was previously installed and it can only remember it as being empty. Part of this is due to technology put in place by printer manufacturers so that you will always have to buy new cartridges. Part of it is also that print catridges are clogged if not used for sometime after its empty even after refilling this is because the contact was already clogged due to the dryness of the old ink inside it before refilling so in that case you will clean/soak the contacts with solvent before refilling .
again since there is no “official” way to fix this problem, you have to basically clear the printer’s memory to make it recognize that you are installing a full cartridge. If you have tried to install the refilled cartridge and you have done all you can to convince your printer that the cartridge isn’t still empty, then basically you just have to unplug your printer for a minute and then trying reinstalling again. but it should fix this problem and it can potentially fix other annoying things your printer is doing.

Sep 06, 2008 | Canon PIXMA iP1800 InkJet Photo Printer

2 Answers

Refilled IP1800 cartridges cant be recognised after clean install of OS

Hi there, if you do a search on this website for the manual for this printer it will tell you how to reset and then reinstall your cartridges.

Aug 11, 2008 | Canon PIXMA iP1800 InkJet Photo Printer

2 Answers

Brother DCP-130C

Apr 13, 2008 | Brother DCP 130C All-In-One InkJet Printer

1 Answer

Not recognising ink cartridges

hmm, if my first hint wont work, try this: Do use original carts! Thirdparty ones have an other construction and wont work sometimes. If you dont have success do this: Open printer: Check the position of the inkcart circuit board. It might be loose. In some case you might need a new cart assy.

Oct 08, 2007 | Brother MFC 420CN All-In-One InkJet...

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