Question about HP Photosmart 2610 All-In-One InkJet Printer

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FAX Machine problem

The FAX machine is connected and connecting to other FAX machines, but it is unable to transmit DATA.   Is there anything I can do or is the machine done???

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  • lisa_mikel Jan 13, 2008

    It didn't work - I think it's done!

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2 Answers

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  • Master
  • 4,102 Answers

Hi if you are sure that all leads are connected properly and not damged if it is not a problem with leads then their isnt much you can do as getting this repaired will cost as much as a replacement after alot of use these make of machine tend to stop reading the info that you put into it ie fax.
Is the rest of printer working fine or is the whole lot not working usually you will get the printer part working and the fax part not. its to do with the scanning heads wearing out of alot of use.
It dont work out worth geting repaired as the cost of replacing the parts needed are nearly as much as buying new printer and also parts are hard to come buy for this make.
But before you give up on it remove all leads and refit give it another try try holding down the on off button for 5 seconds or more this should reset the unit then also try again failing this their isnt much you can do yourself as getting parts is difficult and not cheap.
Let me know how you get on and if you need anymore help sorry i couldnt give you good news but make sure you check all leads

Posted on Jan 12, 2008

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  • Master
  • 1,944 Answers

Reinitialize and check the fax machine

  1. Disconnect the power cord from the back of the fax machine and from the wall outlet. The fax machine will reinitialize when it is plugged back in. You must disconnect the power cord, turning the fax off using the power button will not reinitialize the fax. Leave the power cord disconnected for now.
  2. Verify that the phone cable is fully inserted into the fax machine. If your model has a removable line interface unit (LIU) that the phone line plugs into, verify that it is securely snapped in place. If the fax is an HP Officejet R80 series model, also verify that the cable that runs from the automatic document feeder assembly to the back of the all-in-one base is connected.
  3. Reconnect the power cord to the unit and then plug it in to the wall outlet. After the fax reinitializes and is ready, try to send and receive faxes again. If the problem still exists, continue to Step two: Check the connections.

Posted on Jan 12, 2008

  • 6 more comments 
  • Damen Wong
    Damen Wong Jan 12, 2008

    Check the connections
    Check the cable connections to the fax following the directions below.






    NOTE:
    The HP Fax 1050 does not have a 2-ext or auxiliary port for use with other phone appliances.



    1. Examine how the telephone cable is connected to the fax. The fax must be connected directly to the wall phone jack and the cable should be plugged into a jack on the fax that is labeled Line, 1 - Line, To Wall Jack, or has an image of a wall jack.
      Any other devices that must be plugged into the same phone jack can be connected to the auxiliary ports on the fax as is shown below.

      If you have changed any cable connections, try sending and receiving faxes to determine if you still have a problem.

      Figure 1: Connecting multiple devices to a product with three ports

      Figure 2: Connecting multiple devices to a product with two ports

    2. Examine the cable from the wall jack to the fax. You must use a cable that has only two copper leads or wires as is shown in Call out 1 below (similar to what shipped with the fax). Replace any four-conductor cables with a two-conductor cable. If you have the cable that shipped with the fax and it is long enough, use that cable. You may also want to try changing the cable.

      Figure 3: Two-conductor and four-conductor phone cables
      1 - Two-conductor phone cable
      2 - Four-conductor phone cable

    3. If you have other devices (caller ID boxes, answering machine, and etc.) connected to the phone line, disconnect all of these devices, even if they are not connected to the same phone jack or are in another room and then try to send and receive a fax.


      • If you are able to send and receive faxes after disconnecting the other equipment, add the devices back one at a time until you discover the device that was causing the problem.
      • If faxing still isn't working, continue troubleshooting with Step two: Check the phone line. Leave the other phone line devices disconnected for now.

  • Damen Wong
    Damen Wong Jan 12, 2008

    Check the connections
    Check the cable connections to the fax following the directions below.






    NOTE:
    The HP Fax 1050 does not have a 2-ext or auxiliary port for use with other phone appliances.



    1. Examine how the telephone cable is connected to the fax. The fax must be connected directly to the wall phone jack and the cable should be plugged into a jack on the fax that is labeled Line, 1 - Line, To Wall Jack, or has an image of a wall jack.
      Any other devices that must be plugged into the same phone jack can be connected to the auxiliary ports on the fax as is shown below.

      If you have changed any cable connections, try sending and receiving faxes to determine if you still have a problem.

      Figure 1: Connecting multiple devices to a product with three ports

      Figure 2: Connecting multiple devices to a product with two ports

    2. Examine the cable from the wall jack to the fax. You must use a cable that has only two copper leads or wires as is shown in Call out 1 below (similar to what shipped with the fax). Replace any four-conductor cables with a two-conductor cable. If you have the cable that shipped with the fax and it is long enough, use that cable. You may also want to try changing the cable.

      Figure 3: Two-conductor and four-conductor phone cables
      1 - Two-conductor phone cable
      2 - Four-conductor phone cable

    3. If you have other devices (caller ID boxes, answering machine, and etc.) connected to the phone line, disconnect all of these devices, even if they are not connected to the same phone jack or are in another room and then try to send and receive a fax.


      • If you are able to send and receive faxes after disconnecting the other equipment, add the devices back one at a time until you discover the device that was causing the problem.
      • If faxing still isn't working, continue troubleshooting with Step two: Check the phone line. Leave the other phone line devices disconnected for now.

  • Damen Wong
    Damen Wong Jan 12, 2008

    Check the phone line
    The following things are required to check the phone line:



    • The phone number for another fax machine that can be used to verify whether the HP fax is sending and receiving correctly. This fax can be in the same building, on another phone line, or at another location with someone who can assist.






      NOTE:
      It is also very helpful to call the person or company you are dialing and speak to them. They can tell you how their fax is behaving when called by your fax. This can be valuable information when trying to determine the problem.

    • An ordinary single-line phone This phone will be used for testing the phone line and testing different faxing options.

    Begin troubleshooting the phone line by following these steps:


    1. Disconnect the phone cable from the fax machine and plug the cable into a standard single-line telephone.

    2. Pick up the handset and listen for a dial tone.
      If no dial tone is heard, replace the telephone cable between the wall jack and the telephone with another two-conductor cable. If a dial tone cannot be heard after changing the cable, contact your telephone company for assistance.

    3. Dial the number of a fax you have been trying to send a fax to:


      • If the destination fax answers the line, continue to the next step.

      • If the call fails to go through, try a different number. If the second call is also not answered, replace the phone cable and try again. If it still doesn't ring through after replacing the cable, contact your phone company for assistance.


    4. Hang the phone up and either call your phone line number from a phone on a different line (like a cell phone) or have someone call your number. If the phone rings and you can answer it, continue to the next step. If the phone doesn't ring when called, replace the phone cable and try again. If it still doesn't ring after replacing the cable, contact your phone company for assistance.

    5. Disconnect the phone cable from the telephone and reconnect it to the fax. Before making any calls, change the fax settings to those listed in the table below by pressing the Setup , Menu , or Fax Menu button (depending on the model) repeatedly to access the Basic Fax Setup menu or the Advanced Fax Setup Menu.
      As an alternative you may also reset the fax machine to the factory default settings by selecting that option in the Maintenance, Status and Maintenance, or Tools menu or some all-in-one models allow you to use the software to change the fax settings.

  • Damen Wong
    Damen Wong Jan 12, 2008




    1. The following sequence of events will occur if the fax is working correctly:


    2. When the fax machine starts to dial, you hear a dial tone briefly followed by the sound of the fax dialing. "Dialing" will appear in the front panel display.

    3. When the fax you are calling answers the line, the fax machines will exchange tones and "Connecting" appears in the display. During the connecting phase, the two fax machines will compare capabilities, exchange information about how the fax is to be sent, and try to establish a reliable transmission speed.

    4. After a connection is established, the pages of the fax are sent. "Sending page 1" or similar message will appear in the display.


    5. Dial the same fax number you called in Step 3 using the front panel. Watch the front panel display and listen to the fax.




    1. If the fax is transmitted successfully, continue to the next step.



    • If you do not hear a dial tone and/or the other fax does not answer the line, try calling another fax machine (the first may be busy) to verify that the result will be the same. If the second attempt also fails, proceed to Step four: Final steps to try below.

    • If you hear the other fax machine answer the line and starts "beeping", but the display on your fax does not switch from dialing to connecting, the fax machine is not detecting the tones from the other fax machine, proceed to Step four: Final steps to try below.




    1. Have the owner of the other fax machine send you a fax. Watch the front panel display and listen as the fax tries to connect.



    1. If the fax is received, the problem is corrected and the fax machine is fully functional.



    • If your fax does not ring and/or does not answer the line when the other fax is sent, have them try again to verify that there is a problem. If the second attempt also fails, proceed to Step four: Final steps to try below.

    • If the fax rings briefly and then stops, something else is answering the line (another fax, credit card machine, PC faxing or communications software, or voice mail). You must determine what is answering the line.

    • If your fax answers the line, the message on the front panel display should switch from "Answering" to "Connecting". If this does not occur, the fax is not detecting that the other fax machine. Proceed to Step four: Final steps to try below.
  • Damen Wong
    Damen Wong Jan 12, 2008

    Did you go through everything above? The instructions are from HP's support site.

  • Damen Wong
    Damen Wong Jan 12, 2008

    Can your machine receive faxes?

  • Damen Wong
    Damen Wong Jan 13, 2008

    Can your machine scan?

  • Damen Wong
    Damen Wong Jan 13, 2008

    Try, if possible, another phone cable and phone jack.

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