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Can't connect IP phone to server

I've recently purchased a Siemens Gigaset S450IP phone (UK) The phone works fine as a normal house phone, but I have been unable to get it to connect to the server. I followed all instructions on setup and checked settings on router, but to no avail. After days of trying and getting my son, who works with computers, to try and sort the problem, we came to the decision that the base station must be faulty or there was a problem with the firmware. Unfortunately as I can't connect to the server, I can't update firmware. Thinking it might be a problem with the base station I obtained a replacement phone. However the replacement has the same problem.
My router (safecom SWART2-54125) appears to be working and registers the IP address of the phone, but if I do a ping test it is inconsisent and rarely goes through without dropping packets. Even thought the router is obviously assigning the phone with an IP address I cannot access settings through the web browser as the manual says. I am getting messages on the phone saying, "Provider registration failed", "cannot access server" and "check IP settings". We have altered settings on the router to see if it makes any difference, but doesn't. I've changed settings to static IP address, have tried resetting the base station, handset and router. Thinking it could be a connection problem, I changed the ethernet cable. None of these made any difference. I'm at a loss and wondering if it is something to do with the settings, or a problem with either the router or the phone. HELP

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6 Suggested Answers

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jeesusfreek
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wonderful! that's always a good thing to hear - sometimes it is the "make sure you're power cord is plugged in" problem, eh :)

Posted on Feb 01, 2008

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CORDLESSGURU
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SOURCE: Problem Siemens Gigaset 4000 and 4200

If you had a storm, and the only handset that works shows line in use, then your base has gone bad and needs repair. The reason the phones are flashing base 1 or something to that effect is because they don't see the base anymore, which typically means no phones will see your base, so its odd that one phone is actually seeing the base. Either way, you can try re-registering the phones to the base, but if you get the line in use after they register (if they will register), then your base is bad. If they won't register, your base is bad. For additional assistance you can go to www.cordlessrepair.com

Posted on Jun 16, 2008

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Posted on Jul 11, 2008

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SOURCE: Merging 2 siemens gigaset 4215 systems (one base with 2 phones + 2 phones)

If you're trying to get 5 handsets to work with one base, it won't work. The 4215 can only handle 4 handsets, the base handset plus 3.

When I had to replace the base of my 4 handset system, the base handset still worked. Therefore I had an extra handset which couldn't be used. So I decided to buy another base. Now I have 6 handsets which can be grouped 4,2 or 3,3.

Posted on Aug 27, 2008

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SOURCE: sph200d not getting ip address from router

I had the same problem. I set up a static address instead and it works very well. I just copied the details form my laptop, diabled the laptop and set up the phone with the same details as I had on my laptop. Once I start the laptop again, it will get another address. --Jonas

Posted on Feb 03, 2009

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I would try powering the base station off and back on. That may fix it.

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How To Unlock Tesco Internet Phone Siemans DP450

Unlock your Tesco DP450 IP Phone to use this with other VoIP providers.
Gigaset Communications have created a process that enables Tesco Internet Phone subscribers with Siemens Dual-Phone DP450 to unlock the phone from the Tesco Internet Phone service. This will enable the phone to be used with other Internet Telephone services. This follows the recent news that the Tesco Internet Phone service is to be ceased from April 26th, 2010.
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On your handset:

BASE > SETTINGS > SOFTWARE UPDATE
Select and press OK Enter the system PIN (0000) and press OK
The base station establishes a connection to the internet or a local PC.
YES Press the display key to start the firmware update. If no update is needed, this will be displayed.

To unlock the WEB interface of the DP450, you need to enter the following service code. Please use the exact code as is described below, else your phone will not work anymore.
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Now insert this number sequence: 04850 04351 04864 Press OK to finish the programming. "Saved" must be displayed on the Handset.

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Please Note: The firmware update can last up to 3 minutes.

Your Phone is by default configured to use the Internet Telephone service, if you want to change this to set the default to the land line you need to change this in the web interface from your phone. How to do this, download the Gigaset S450 IP manual from the Gigaset web-site URL: http://gigaset.com/uk/en/cms/PageCustom ... nuals.html

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if you are suing DHCP to allocate the IP address, and the router is set as a DHCP server you should be able to see the ipaddress using whatever tools Apple give on settign up networks.

I think there is possibly something wrong with your telephone line setup check that no phone is connected unless its through a adsl filter, or you have an adsl socket on the master socket in the house. The fact that you are not getting the online light to light up suggests to me that the router isn't talking ADSL network. consider removing ALL phones temporarily and see if that helps...

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usually all you need to know are the IP address of the gateway (the router). set the DNS to the same IP address, unless Tiscali advise otherwise

the ADSL filters should only remove the hissing noise on the telephone line, so after plugging in the filter the phone should work as normal..

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