Question about Whirlpool Cabrio WTW6600SBT Top Load Washer
Solved the unbalanced problem - open the top of the machine (press in with a flat putty knife about 3" in on the front on each side while lifting up as there are 2- 1" wide catches). Once both sides are unlatched, raise the lid then slightly lift the rear of the lid so that it fits into the curved part at the top of the hinges then open all the way - tape the lid to the top so it doesn't flap about and scotch the lid to keep it from falling back down on you. Now, look around - see all that rust? The rust has fallen into and gotten underneath one or more of the 4 white plastic suspension "ball joints" which have probably totally dried out by now from their factory grease because of the water, bleach, and rust particles. Having someone help you, simply lift up on one of the 4 corner suspension rods - gravity and weight is all that holds them down. The white ball will lift out of the socket and still be attached to the rod. Clean out the rust, lightly sand the "socket" with emery cloth, then slop in a fingerful of grease. I used automotive wheel bearing grease with graphite in it. Also scrub off all embedded rust on the white plastic ball. Lower that corner back into the newly cleaned and greased socket and repeat for the other 3 corners. Now when you move the tub around notice how the balls pivot in their sockets like they are supposed to. When they were dry and rusty they wouldn't move enough to allow the tub to twist like it should so it slammed around. Now, shake your head in disgust that after only 2 years there is so much rust that you wonder if it will make it another year before falling apart, close the lid, and try another load. That totally solved my off-balance problem where even a single handkerchief would give the UL error. It is still a finicky machine, but at least once again works like it did when new.
Posted on Jan 06, 2009
I'm having same problem! had this washer for over 2 years, used it daily and loved it. Now all of a sudden i have every load come up UL and the basket will not balance at al, it just bangs around when trying to spin clothes no matter how evenly i spread the load - i even WEIGHED the clothes to get an even balance, but it wont balance for anything! I've had the last load in there over a week now and with 2 kids and a baby i cant manage without it. Is the basket driven by a belt or something that could possibly come loose? Need to fix it myself, cant afford a technician to come out!
Posted on Nov 22, 2008
Had enough of this issue with mine, getting another brand any brand and not looking back. Anyone want to buy a cabrio for spare parts?
Posted on Jun 14, 2011
I've been dealing with the UL problem for MONTHS. Tried cleaning the ball joints - didn't fix the problem. Replaced the 4 suspension rods ($47.99 on Amazon) and noticed immediately that the springs were much tighter than the old ones and the basket seemed to be up a little higher (I can't see down into the detergent dispenser cup when I look through the lid like I used to), PLUS the "new" rods have a 2-piece plastic ball joint thing that fits down against the metal. SO, thankfully this fixed my UL problem!!! Doing my third load right now with ZERO problems! Guess those springs get too "springy" after a while ... and that would explain the extreme shaking and moving when it would hit the 26 minute spin and 11 minute spin that it always seemed to stop at every single time and give me that UL error.
Posted on Jul 04, 2015
If you have cleared the codes by pressing pause/cancel and the codes keep setting call for service your still under warrenty let them deal with it
Posted on Jan 12, 2008
My WTW6400SW2 (2007) was shaking like crazy with UL errors for months and getting so bad it wouldn't work. I thought it was going to fall through the floor as its on the 2nd story of the house. I figured I would try to fix it myself, if it doesn't work, I was going to buy a new machine even though this machine is lightly. The machine has had several problems, F1 codes. Fought with Whirlpool. After about 30 days and many calls and emails, Whirlpool fixed it even though out of warranty (main mother board). That would have cost me about $200. This time I, after researching the problem, I suspected it was the suspension rods. Went and bought a set of 4, $55.00 at http://www.searspartsdirect.com/. Not to hard to install, and its working like a champ again. I don't know how much that service call would have cost, but I'm sure well over $150. FYI, you can get those rods cheaper on Amazon or online somewhere, but I wanted to be able to return to a local store, so that's why I bought them locally.
Posted on Mar 31, 2016
Fixed. Do not drill hub. It comes half full of liquid to help balance tub. And before you replace suspension springs you need to look to see if something has gotten between the tub and the case. Remove snap on plastic schroud on top of tub and look with flashlight. I found a wash cloth and problem is fixed. No parts needed.
Posted on Dec 12, 2013
My ul light coming on problem was in upper rim of drum retaining water throwing the drum off balance drilled 8 evenly spaced holes in lowest part of that upper rim water drained now machine works fine no ul light no banging
Posted on Dec 11, 2012
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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