Question about Epson Stylus Photo R340 InkJet Printer

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Printer head won't go back into non print position

The printer fed too much paper and stopped, I pulled the paper out from the back. Now the printer head won't cycle into it's non print position. It tries, but it is sitting up too high.

I only use this printer for photos and so even though it's several years old, it's like new because I don't use it for every day printing.

The error that comes up says "A printer error has occured. Please see your manuel" Which I did and it said to call Epson, which I did and they say I need to take it in for service. Can I fix this myself or do I really need to take it into have it serviced. Epson said to buy a new printer of course.

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Re: printer head won't go back into non print position

The issue that your having is a hardware issue. There might be something wrong with the gears or the printhead. This is a very complex process if your going to fix it yourself.

Posted on Feb 07, 2008

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  1. Open the Outer Back(Rear) Cover (1) at the back of the machine. Pull the jammed paper out of the machine.

  2. Close the Inner Back(Rear) Cover (1) if it is open as shown in the illustration.

  3. Close the Outer Back(Rear) Cover. Make sure the cover is closed properly.
  4. Pull the paper trays (1) out of the machine.

  5. Push the two green levers up on both sides.

  6. Pull out the jammed paper (1) and press Stop/Exit.

  7. Push the green duplex unit up.

  8. Reset the machine by lifting the scanner cover from the front of the machine and then closing it.
    If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

  9. Using both hands, use the plastic tabs on both sides of the machine to lift the Scanner Cover (1) into the open position. Make sure that there is no jammed paper left in the corners of the machine under the plastic covers.

    • If ink gets on your skin or clothing immediately wash it off with soap or detergent.

    • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

    • If the print head has stopped in the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.

    1. Gently close the scanner cover using the finger holds on both sides of it as you push down on the Scanner Cover Support (1).
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    1. Push paper tray #1 and paper tray #2 firmly back into the machine.

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I'm getting an error code of W8102. Can anybody out there tell me what that means??

W8101/8102 - Print media position warning

Print media position warning
The paper over the platen lies too near or too far from the carriage home position
when fed into the printer.

The paper on the platen was too close to or too far from the carriage home position
side when paper was fed.
<Probable faulty component>
The way in which paper is set, print paper, cassette/cut-sheet feed unit, carriage
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1. Paper setting check:
Reset the paper if the setting is not correct.
2. Paper check:
Replace the paper when any stains or pre-prints are found.
Straighten or replace the roll media when the roll of paper is ruffled.
3. Cassette unit/cut-sheet feed unit:
Replace the faulty paper feed component when the paper feeding is performed
correctly in all parts except where the error occurred.
4. Check the linear scale:
Visually check the linear scale for abnormal conditions, such as stains or damage.
5. Replace the carriage unit.
6. Replace the head controller.
7. Replace the system controller.

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Changed cartridge--now paper gets stops by cartridge carrier. turned on and off, reinstalled cartridge, cleaned roller.

Press the OK button.
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error is indicated after the paper is ejected.
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You probably have paper debris stuck to the underside of the print head.

While you are printing, pull the lead from the back of the printer leaving the head free floating and unlocked so you can slide it back & fore. Get a piece of kitchen roll and fold it until it's the size of the track beneath the print head slide the head to the left, place the folded kitchen roll flat down in the print track, slide the head over the folded kitchen roll until it appears on both sides of the head. Grab both ends of the roll and lift it toward the head. Slide the roll sideways left and right to physically clean the bottom of the print head. Try not to tear it as it will trap under the head. let go of one end and slide the head away until you can pull the roll out. It should have a lot of ink and gunk on it. Plug the printer in and the head will reset itself.

Now because printing has been non existant, you'll need to "Prime" the heads. Use the maintenance software and click head cleaning, when finished do not allow the nozzle check pattern to print. Carry out 3 more head cleans cancelling the nozzle check after each one by clicking [Finish] until 4 cleans have been completed. Then allow the nozzle check pattern to print and it should be back to normal. If not perfect, carry out another "Prime" as above.

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