Question about SanDisk Sansa e260 MP3 Player

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Sansa Player - Unrecognized USB Device

I was following advice to revert the firmware on my device and was told to use the USB Format Utility by HP. After the format, my device is unreognized by Windows. Windows won't mount it as a drive. It can't find drivers. It is listed as "Unrecognized USB Device". Help!

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  • 3 more comments 
  • eiuol May 01, 2008

    no power and unrecognized device

  • Anonymous Jun 03, 2008

    unrecogonized usb

  • Shah Tarun
    Shah Tarun Jul 23, 2008

    When i attach my USB device to PC ,it plays message that USB is unrecognised

  • patrickad Jul 25, 2008

    anytime i insert my i2 usb drive it comes that the device is unrecongnised and the driver cannot see the usb. am not able to use it so pls help me

  • Anonymous Dec 18, 2008

    unrecognise the USB port

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  • 69 Answers

Alrigth it seems like you have formatted the recovery partition
if your sansa are working .. well if it´s starts then you should try
to go into recovery mode by having hold (on) and push rec button while starts the mp4 if it comes into recovery mode there then you can relese the rec button and connect the mp4 to the computer there you should see a device (15-16 mb ) in there it should be a file named : pp5022.mi4 you may try reset your sansa ( change the pp5022.mi4 file) you can download from http://chrisjs.com/PP5022.mi4

if you can´t come into reovery mode you got to do following
take it step by step and carefully read all twice before you starts:
you need to download ubuntu live cd learn more about that on www.ubuntu.com it´s is a open source os it´s free and anyone can change stuffs ect...
then burn ubuntu 7.10 to a cd or dvd
in the iso file i think after burning close the cd
and boot from the live cd with ubuntu so then when using ubuntu (you dont need to install it ) you do this :


There's four files you need to get, plus one you need to create. Copy and paste the following lines:
####
mkdir ~/e200t
cd ~/e200t
wget http://daniel.haxx.se/sansa/e200tool/e200tool
wget http://daniel.haxx.se/sansa/e200tool/i2c-e260.bin
wget http://daniel.haxx.se/sansa/e200/BL_SD_boardSupportSD.rom
wget http://chrisjs.com/PP5022.mi4
touch sansa.fmt
####

After everything finishes downloading, check the md5sum for each file:
####
md5sum *
####
That should return:

af26eb02fc3454f5264bb028107a2700 BL_SD_boardSupportSD.rom
d9f946067844e2a24fcbb6cfedb75057 PP5022.mi4
795cc4e75d38284a1460b840fc14967a e200tool
cecb257eeb64ceaae9cb20d9956a0bfc i2c-e260.bin
d41d8cd98f00b204e9800998ecf8427e sansa.fmt

If any of those lines don't match, redownload the file and check the md5sum again.

Then, make the e200tool file executable, switch to root (if you aren't already; enter password if needed), put your Sansa into Manufacturing mode, and program the i2c:
Keep in mind - there seems to be a 15 second timeout for Manu mode, so if you get a -71 error, try again.
####
chmod +x e200tool
sudo su
####
(Put sansa in Manu mode)
####
./e200tool init
./e200tool i2cprogram i2c-e260.bin
####
Also, you can use that i2c file even if you don't have an e260 - they're all the same.

I don't have a working Linux computer at the moment, but I believe at this point you need to turn your Sansa off. Hold power for 15 seconds, then go back to Manu mode.
Next, recover the bootloader to get to recovery mode:
####
./e200tool recover BL_SD_boardSupportSD.rom
####
When the display turns on, hold the REC button. If you don't get into recovery mode, try again.
Once in Recovery mode, place
i2c-e260.bin, BL_SD_boardSupportSD.rom, PP5022.mi4, and sansa.fmt
on the recovery mode drive.

Disconnect the sansa, turn off hold, and it should (hopefully) work. (chris did help me with this )
if you got any problems send a mail to skrap94@hotmail.com and write sansa e200 in top off message and try to say the problem if you got one let me know if you fix it it always fun :D
hopes this helps

Posted on Feb 16, 2008

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Posted on Jan 02, 2017

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My view wont do anything, when i turn it on the only thing it does is turn the dial light blue, nohing else, when i plu it in, nothing. the blue light will stay on for however long the battery lasts, is...


Solutions are in order of increasing probability of data loss AND device recovery.
Screen messages are loose approximations

A Soft Reset
1. Hold Power switch up for 5 seconds.
2. Screen displays "Goodbye".
3. Restart

B. Hard Reset
1. Hold Power Switch for 30 seconds
2. Restart

C. Recovery Mode
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold Home button
4. Connect USB cable to device
5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer
6. Copy firmware files to "16 MB Format" drive letter
7. Disconnect USB cable
8. Screen displays "Firmware update"
9. Restart device

C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)

1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device
5. Screen displays "Format and lose data"
6. Press right/East on Scroll Wheel to confirm
7. Screen displays "Formatting"
8. Restart device

D. Manufacturing Mode (included for completeness only)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device
5. Windows detects a new hardware device
6. ???
7. ???
8. ???

Dec 27, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

3 Answers

Synchronize music subscription error


they want u to snc your songs now to ther sever in this new firmware update u cant go back also once updated firmware unless they offer old verison sumwar eonline u could try but ya new copyrights secuity thing snc your songs to ther website what they want i would try to see online if old fimrware like other ones is outther sumware

Jan 10, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

I hav a sansa e260 player it was working just fine until recently the screen is just blank and only the ring glows .my pc doesnt recognize the device please help


Download the converter after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard2.gif).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Set sansa to recovery mode, Start the updater plug the sansa into the computer, unplug when told sansa, should restart (Lock sansa press and hold rec and menu until recovery begins)
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....
Go to my computer click on folder scroll to sansa and open the media folder and open each sub folder and delete manually then delete the folders Right click on your sansa then format a couple of times hope this works

Oct 22, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

SANSA E250 PROBLEM


Call Sandisk - best advice

but if you like pain:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jul 09, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Cant switch to MSC on sansa e260


Try this instead:
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 21, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

New songs= black screen


try to remove the battery, wait 30 seconds and replace it
this should reset your sansa,

a real hard reset isn't possible,
you can format it though
warning, this removes everything

To format your Sansa E200 series MP3 player:

1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Procedure will erase everything off the player. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.

After the format, please install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa E200:
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00...

PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.

To set your player in MSC mode, please do the following:

1. When the player is turned on, press the “Menu” button.
2. Navigate to the “Settings” menu.
3. Navigate to “USB”.
4. Under the “USB” menu, go to “MSC”.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read “USB Connected” and "MSC”
You can now complete the Firmware update download from SanDisk.com on your device.
Installation Instructions:

1. Unplug any other USB flash drives that's connected to any of your USB ports.
2. Download the firmware to your PC
3. Plug in your e200
4. Double-click on the downloaded firmware (e200fw01.00.12.exe) and follow instructions
5. Unplug your e200
6. Device will do it's own update process and will restart.
The device should be ready to be used again.

Dec 16, 2007 | Audio Players & Recorders

24 Answers

Sansa e260 says connected but device not recognized


I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

2 Answers

Not enough room for music database please free 4 mb


format and then update the firmware of the player. 1. Open "My Computer." 2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu. 3. Press "Start." 4. You will receive a warning that the format process will erase all data on your device. IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Agree to the warning. 5. The format will complete. Close the format window and your player should be ready to use. After the format, let us install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa m200: http://www.sandisk.com/Assets/File/Downloads/firmware/sdmx3-iv001.exe PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update. To set your player in MSC mode, let us do the following: 1. When the player is turned on, press the ?Menu? button. 2. Navigate to the ?Settings? menu. 3. Navigate to ?USB?. 4. Under the ?USB? menu, switch from ?Auto Detect? to ?MSC?. After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read ?USB Connected? and ?MSC.?

Jul 04, 2006 | SanDisk Sansa m230 MP3 Player

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