Question about Canon SmartBase MP360 All-In-One InkJet Printer

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Changing Language When trying to print, dialogue box opens in English. When changing 'preferences' language instructions have all changed to into Spanish or Portuguese. How do I change it back to English?

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  • Zana Lal Apr 01, 2008

    I am having the exact same problem and i can't read portuguese so there fore havent got a clue how to fix it can anyone help us?

  • sdar123 Apr 15, 2008

    how can i change language back to English .. its in strange OOGGA BOOGA language (Spanish Probably) ??????? plzzz help me ASAP.

  • Anonymous May 05, 2008

    Same problem. Printer dialoge boxes all appear in Spanish, even tho printer was installed using English drivers.

  • lozareth Jun 11, 2008

    When using espon printer with a computer, all Language boxes are in another language other then english. Cannot use printer facilities due to this problem.

  • llamaman Dec 06, 2008

    This thing sucks big time. And there is not a word about it on the Canon support site. They should know how to fix it but it seems that they do not know about the issue or do not care about it.

    The first time the driver is installed "Spanish" or whatever is the default language. If you don't notice this during the installation you are doomed. Because after this it seems downright impossible to change this language to English or anything else.

    I have downloaded the English driver, uninstalled the driver, changed the language under Regional Settings to "English" and reinstalled the driver. Many times, with reboots and everything. No question about language was given. I will not reinstall my OS because of this, that is for sure.



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The above worked like a charm, and I'm no computer expert and I was able to follow the instructions and fix the problem. this had been driving me nuts for months and no one seemed to be able to fix it despite several attempts with Canon! Thank you very much

Posted on Jan 15, 2009

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I had the same problem with my Canon Smartbase MP730. Printer properties was in Portuguese, no matter how many times the driver was uninstalled and reinstalled.

By running Filemon from SysInternals I realized that when showing the printer properties files in the

C:\BJPrinter\CNMWINDOWS\Canon MP730 Printer\LanguageModules\0409\

folder were created. One of those files was CNMmhya.hlp. When clicking on it a Help-window with Portuguese text shows up - even though the code 0409 means English. This is a symptom of the problem. This file was copied from somewhere in the Windows folder.

To fix this annoying problem, the following worked for me:

-> Unplug the printer
-> Uninstall the driver
-> Rename the following folder with the portuguese language driver stuff which still remains, even after uninstallation of the driver:


(if you cannot rename it, reboot and try again). You should first check that there are indeed portuguese help-files in this folder. To do that, click on one of the .hlp files. If they are not your problem could be a different one, but it could also be that the files are stored nearby in the file system.

-> Reinstall the driver with the language of your choice. This time there won't be Portuguese files blocking proper installation of your new files.
-> Replug the printer to finish the driver installation

Now you should have finally gotten rid of the Portuguese (which may seem Spanish or Italian to some) text in Printer related windows.

Posted on Dec 07, 2008


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