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Laptop carn't find My us Robotics Router help needed and wanted

I recently Reset my vista basic laptop due to a virus and ever since it won't find my router,My brothers connection still works fine, My desktop Computers Internet is also fine. the only difference i an see is that my brothers laptop has a program called ESB which came with the laptop and i had until i reinstalled everything
Help Will be greatly appreciated
Thanks Jake.

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  • JakeLJ Jan 12, 2008

    well ermmmm its wireless hardware and i did reinstall everything,
    and my laptops a Medion/Intel/VistaBasic.
    The Router is a USR5462
    and i carn't see the SSID Sorry
    I hope it points to a Souloution
    thanks JAke

  • JakeLJ Jan 12, 2008

    hmmm seems helpful but i carn't get to a login screen @
    im using a desktop computer to try and do this if it helps

  • JakeLJ Jan 13, 2008

    yeah its 64.24.252.XX
    but im sure the problem lies within the laptop
    when i bought it and took it home it worked fine then i reinstalled windows vista and it won't pick my router up
    and the virusi had was something called
    fotomoto could this have somethig to do with it?????

  • JakeLJ Jan 13, 2008

    I doubt someone treid to alter the ip adress though as the other laptops im my house work fine the only problem is the fact that it carn't find it
    additional info the virus i had was called fotomoto?
    well thanks anyway

  • JakeLJ Jan 14, 2008

    yeah ive tried that thing now and is a wep key a pasword if it is yes
    it may something to do with the wireless hardware as since ive reinstalled vista the video cards not recognized or the games card .but i don't see how this could effect it?
    ile let you know if it works

  • ohiotom May 11, 2010

    bigphish420, this has nothing to do with JakeLJ's network problems... You should start a new thread.

    Anyway, hold the power button down for 5 or 10 seconds and see if that completely shuts it down. If not and it's a desktop, unplug it. If it's a laptop then unplug it and remove the battery.

  • ohiotom May 11, 2010

    What model USR router are you using?

    What brand/model laptop are you using?

    Does the laptop have internal wireless hardware or are you using a pcmcia card?

    When you say you "reset" Vista, what do you mean? Did you reinstall or do a System Restore?

    Can you see the SSID of your network on your laptop?



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So I went to shut my Laptop down and after 3min. or so the screen was still "Saving My Settings", I proceeded to Hit the Power off button. The screen went black but the power light stayed on and the volume on/off light came on, and a fan came on. Now no matter what I do, I cannot turn it completely off, or get it to start up again.
Please help me if you can...

Posted on Jan 12, 2008

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The default IP address for this router is Using Internet Explorer from one of the PC's that still connected to the network type in the Address bar and you should get a login screen. The default password for this router is "admin" with no quotes. If someone changed either the default IP address or default password and you do not have a record of what they are now, you'll have no choice but to hit the reset button on the back of the router. This will return the router to factory defaults. Be aware that you will likely lose your wireless connection on all PC's if you have to do this. If this is necessary you'll most likely need to connect a PC to the router with an ethernet cable to login and alter settings.

Assuming you are able to login to the router, you'll want to first navigate to the LAN menu and see if DHCP is enabled. If it is not please let me know and we'll have to talk about some settings on your laptop. If it is enabled then navigate to the Wireless menu. Under the Channel and SSID section see what the SSID is and write it down. The SSID broadcast is most likely disabled...that's fine or you can turn it on if you like. If you turn it on it will make getting your laptop hooked up a little bit easier, but it's not a big deal either way.

Next go to the Security section and see what type of encryption is being used and write down the Key. You'll need to enter the key in the same format on your laptop (ASCII or Hex, 64 or 128 bit).

Once you've got all this information go back to your laptop and try to connect again. There should be a place for you to enter an SSID if you did not turn on the SSID broadcast. If you did turn on the SSID broadcast then your laptop should be able to see the router now. Enter the key in the proper format and you should be all set.

All of this information is the USR manual for your router and you can find that here:

Please do not rate this solution if the above suggestions do not work. There are plenty of reasons why this may not work and I would be happy to help you figure them out. If, on the other hand, this did work, I hope you will take a moment to rate the solution. I don't get paid for this, I just like helping out when I can. Thanks and good luck.

Posted on Jan 12, 2008

  • 1 more comment 
  • ohiotom Jan 12, 2008

    ok, do this...

    Start->Run in the box type command and hit OK. In the window that pops up type this:

    ipconfig /all

    Your router's ip address should be the value that is shown under Default Gateway. I'm concerned that if someone altered the IP address they may have also changed the password, but give it a try.

  • ohiotom Jan 13, 2008

    Did you go to a working machine and use Interenet Explorer to connect to the router using the IP address you found? Is it broadcasting the SSID and did you find it's Wep Key?

  • ohiotom Jan 14, 2008

    I'm sorry I did not understand you from the beginning. I thought you could not see the wireless network. Now I believe you're saying that Vista does not even recognize your wireless card. Is that correct?



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