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Automatic shutdown Hi, I have a Packard Bell Easynote E6310 which has started shutting itself down for no reason. It won't come back on just by moving the mouse or hitting a key so I don't think it's in standby. Any thoughts? The battery is fully charged and it is connected to the mains.

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  • Vedado Jan 16, 2008

    Thanks for your response. I think it may be a power problem but I can't see anything wrong with the settings- any suggestion what I should be looking for?

    What happen is it suddenly cuts out and the battery and battery charger lights flash while the mains power light goes off. I don't think its a power cut from the mains as if I take it off the mains normally it goes straight to battery no problem. Also when I switch it back on, the battery is fully charged so it's not a low battery problem. Do you think a new battery might solve it?

    The only software I added before this problem started was a Realplayer update and modzilla firefox. I uninstalled firefox as I thought it might be the problem but it's still happening. However it doesn't happen often- today was the first time for about a week.

    Any ideas gratefully received!

  • Vedado Jan 18, 2008

    It shuts down whether the computer is idle or being used. It then does a normal boot up without mentioning that it wasn't shut down properly. I've updated the Bios and it's still happening. I've got anti virus software and I've run a check.

    The most recent time it shut down and would not turn on again- however when I unplugged the mains it came on fine with just the battery.

  • Vedado Jan 19, 2008

    thanks for all your suggestion- I've restored Windows to its state a few months ago and I'll just have to wait now- because it doesn't happen very often I need to wait quite a while before being sure it's stopped....

  • Vedado Jan 25, 2008

    I've done a system restore and I've tried removing the battery but it still does it without the battery- and it will not turn back on without the battery being put back in. Shall I assume it's a motherboard problem now? Or is there anything else you can think of?

    Thanks again for all your help

  • Billetdoux May 09, 2008

    Everytime i use my windows xp...

    although it start up...,

    upon loading the desktop environment...

    it automatically shuts down...

    I don't even actually don't have enought time to checks whats wrong with the system...

    please help..,

  • Cholin Oct 13, 2008

    My gateway mt3705 was bought refurbished. Since the beginning it has either frozen or restarted at random intervals. It originally came with Vista, so I did a clean install of Vista and still the same problem. I downgraded to XP and now dualboot xp and ubuntu. I still have the same problem. At first I thought it was a battery issue but when the battery is out and it is running only on electrical power from an outlet it still freezes or restarts. When it restarts it does not give a windows error asking how I would like to restart. I think it might be a heatsink issue. Anyway to test this?

  • nifirtiti_n Oct 23, 2008

    I would like to know if you found the solution for your problem, i got the same situation, my gate way laptop Mt3705 its shuts down by its self after a while, with no rison, and whent i star the laptop i gives me a message that your camputer was shuted down becouse of some problems.

  • valportia Mar 07, 2009

    my computer ACER 7720G has just started shutting down for no reason both when i am working from mains power and battery.

    the computer is only 7months old


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Try a different power pack without a battery if you can get one, that would be the only way to rule out a power problem for sure. If its heat then you need to get someone to clean the dust out or reset the cpu or maybe even change the position its in.

Posted on Mar 14, 2009

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You may check the power settings of the computer. Otherwise you have to give some history of problem. If you changed anything on the computer hardware or software.

Posted on Jan 15, 2008

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  • Genci Cesula Jan 16, 2008



    You may try to remove the battery and run the computer only through the power cord and see if the computer will have the same problem. If you do not run into the same problem that means that there is something wrong with the battery. I doubt that is the case but you will have try different thing until you isolate the problem.



    Also may try to update your System Bios from http://support.packardbell.com/uk/item/i... and see that will help.



    My fear is that the fact the computer by itself it is turned off it might be a motherboard issue. Hopefully that it is not the case.



    As far as the power settings is concerned you have to check and see if any of the settings say that after a certain time the computer turns off itself when it has not been used.



    Does the computer turns off, meaning that while the computer is working it just goes dead? Or is it that after a certain time when the computer has not been used it just turns off or shuts down?



    Also when you turn the computer on is it a normal boot up or does it give several options, one of them saying that the computer was not shut down properly.



    Another thing I want to mention is that viruses sometimes can do that too.



    Try these and let me know.


  • Genci Cesula Jan 18, 2008

    Another thing I think it is worth trying is to remove the battery and run the computer without the battery and see if you have that problem. If that is the case then I would say it is a battery issue. You may need a new battery.



    Well another suggestion I would is to try to restore your windows to an earlier date that you know that the computer has not had that problem and see if will do the same problem or



    you may reload windows with your windows cd xp, which just will refresh your windows (but you will have to install again the latest updates from microsoft web or from windows)



    Another thing is to go Packard Bell Easynote E6310 website and update any critical other critical update.



    I think you want to pin the issue if it is software or hardware. You have to try all of these options. In terms of software I think the last thing you may have to do is to do a clean install of windows and see if that will take care of the problem. If the problem persist even after the install a clean install then I would say definitely a hardware problem, which most likely is the motherboard.



    It is hard to diagnose the problem if I don't have the computer in front of me.



    I hope my suggestions can help you somehow.

  • Genci Cesula Jan 28, 2008

    I think one more thing you can do before you conclude that is a hardware issue is to format hard disk and install windows again and all the other programs. Of course you have to back up your documents and data.

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