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The optical zoom goes to 4x but then the camera shifts into digital zoom. Sounds like you need to increase your resolution (fewer pix/mem card or more megapixels per photo) in order to reduce the fuzziness. On the other hand, it could be a problem with you specific camera. If it is still under warranty, ask Canon if this is normal...it may be covered if it is a quality problem. Once you get into the digital zoom range, the quality of the pictures will decrease with any digital camera.
Yes. This camera has 3x optical zoom and 4x digital zoom. However digital zoom cannot be used in 2880 x 2160 size. Optical zoom: It is approximately 5.6 - 16.8 mm. (equivalent to 38 - 108 mm on 35mm film camera)
Digital zoom: It extends to 4x from telephoto end (108mm) of optical zoom.
All the listings on ebay falsly claim of having "4x Optical" zoom. But when i went to Bell & Howells website it states of having "4x DIGITAL" zoom.(http://www.thpsales.com/store/viewItem.asp?idProduct=1029) So, who are you going to believe? Somebody just trying to make money off ebay? Or the manufacturer?