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with my base mp3 (MP717A) i got a lil yellow cd with it, which has video converting software, turns your avi, jpeg etc into MTV files which you can then put onto your mp3 player, so ya pick what ya wanna convert, takes a few minutes depending, and then it will put your converted files into C:\MTV_OUTPUT. you take from there and drag onto mp3 player...will only play on mp3 player...and if aint got cd try http://www.dvd-ipod.biz/mtv_converter.html .... the program on my cd is the one down bottom of that web page <----
k the whatever may be the problem i suppose its a virus affected device. format your device in a protected computer and upgrade it using the firmware manager that came in the form of installation cd.(you need internet to upgrade . this will solve the problem i beleive.