Question about Printers & Copiers

1 Answer

CanonIR 5570 Copier reboots then jams at sorter

IR 5570 Copier reboots then jams at sorter
turn on machine get to ready maybe make a few copies machine just reboots. once rebooted the sorter will not accept page so it jams. if you turn off master power and back on the sorter comes alive and you can use machine. if you let it sit in ready after awhile it reboots again

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Printers & C... Master
  • 1,113 Answers
Re: CanonIR 5570 Copier reboots then jams at sorter

Sounds like the sorter connection between the two is poor or disconnecting, check the cable from sorter and power lead to the sorter are secure.

Check switch that machine uses to know when sorter is engaged is closing proberly/not bent

Check sorter indicator lights (if any) after reboot,

Try running lead to it from elsewhere in case there is too much drain or something weird with power supply where you are

Posted on Jan 12, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

When i switch on my photocopier tohiba 2860, it asks for service and gives an error code 08221-918100. what could be the problem?

Hi tkasirye,

Welcome to Fixya.

You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;

  1. Error Codes - Toshiba 2860

  1. "E01" Paper jam inside machine. "E02" Paper jam near the fuser. "E03" Paper jammed inside machine when power supply is switched on. "E04" Front cover open while copying. "E05" Paper jam near the aligning roller "E08" Paper jam at stacking area in the ADU "E11" Paper feeding jam at the ADU "E12" Manual feeding jam "E13" Paper jam from cassette 1 "E14" Paper jam from cassette 2 "E15" Paper jam from cassette 3 "E16" Paper jam from cassette 4 "E17" Paper jam from cassette 5 "E19" Paper jam from the LCF "E21" Paper jam in transport route 1 (LCF) "E22" Paper jam in transport route 2 (COPIER) "E23" Paper jam in transport route 3 (ALIGNING) "E25" Paper jam in transport route 4 (PFP) "E71" Original feed jam in ADF "E72" Original transporting jam in ADF "E73" Original exiting jam in ADF "E75" 2nd original feeding jam "E81" Paper jam before sorter "E82" Paper jam in sorter "E83" Sorter early arrival jam "E84" Paper in sorter when power is turned on "E85" Joint open jam while copying "E88" Paper jam outside the sorter bin "C01" Abnormal operation of the copier main motor "C04" Abnormal operation of the PFP main motor "C05" Abnormal operation of the ADU main motor "C11" Abnormal operation of the ADU side motor "C12" Abnormal operation of the ADU end motor "C13" Abnormal operation of the upper cassette tray "C14" Abnormal operation of the lower cassette tray "C15" Abnormal operation of the PFP upper cassette tray "C16" Abnormal operation of the PFP middle cassette tray "C17" Abnormal operation of the PFP lower cassette tray "C18" Abnormal operation of the LCF tray "C21" Optics carriage initialize error "C22" Lens initialize error "C23" Mirror initialize error "C26" Faulty exposure lamp "C33" Easy set-up is failed "C35" Developer material exists at the transfer separation adjustment "C41" Faulty thermistor or heater "C43" Faulty thermistor "C44" Faulty heater "C45" Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.

Hope this helps.


Jul 05, 2011 | Toshiba Printers & Copiers

1 Answer

It says error code C0b63 what does it mean

All Cob codes on this series of Minolta copiers pertain to the sorter. Most all of the time you can simply open and close the sorter to reset the code. By open and then close I mean that the sorter must be pulled away from the copier then closed back.
Make sure there is nothing interfering with the movement of the sorter bins.
If opening/closing does not reset the code or if the code comes right back after resetting then the sorter will need service as dis-assembly/repair/re-assembly will be required. You can also unplug the large connector going from the sorter to the machine and use the copier without the sorter. If you have a 10 bin sorter that "hangs" from the side of the machine then you can leave the sorter attached and it will work fine unplugged. If you have the 20 bin sorter that sits on the floor then the sorter will have to be moved away from the copier if unplugged to prevent the machine from jamming. If you unplug the sorter be sure to turn the copiers power off before disconnecting the sorter.
Good Luck and Thank You for using Fixya.

Nov 11, 2010 | Minolta EP4000/5000 CS/PRO Copier

1 Answer

Trouble getting ''copy'' from copier to sorter. gets stuck in btwn

Clean the exit parts rollers,lever and the sorter roller and bins.

Nov 23, 2009 | Printers & Copiers

1 Answer

Finisher cant be used

ok touch the add functions key then common settings scroll down till you see limited functions turn that to off then power down machine with switch on right side turn back on . Make sure nothing is in the wayof the sorter bins. if it still throws a error you have a problem with your sorter

Oct 26, 2009 | Canon imageRUNNER 5570 Copier

1 Answer

It shows E_000531-8001

1)off the machine
2)try to detached your finisher or sorter assy from machine body .remove the finisher connector at the back of the machine .
3)reboot the machine .

Sep 04, 2009 | Canon imageRUNNER 5570 Copier

2 Answers

Error code E522. How to fix this?

You have an issue with your staple finisher, probably need to inspect the stapler unit itself to make sure nothing is jammed in it and it moves freely. If you can't clear the error then most likely the unit is defective.

Hope this helps,

Apr 24, 2009 | Canon NP 6551 Black and White Copier

2 Answers


loks to me like you have a problem... serious problem might be time to go buy a new machine. i know of the best place to get a fully functional machine. GUARANTEED (858) 292-4129 KCDS/BMU

Jul 24, 2008 | Canon NP 6050 Copier

1 Answer

Jammed paper at the Sorter Unit

Do you get a paper jam or is the finsher not showing that is empty? You may have a broken bin or a miss alined bin or you have a lazy sensor flag. The copier should give you a idea where the paper jam is... May need more info. on this one..

Jun 06, 2008 | Canon NP 6050 Copier

1 Answer

Toshiba 3550 Document Feeder

1- you've already established that the jamming is coming from the sorter, since you said they jam as they exit the copier into the sorter bin.
2- check to see if the sorter is aligned, is one side higher than the other? is it crooked? are the wheels of the sorter turning as the paper exits the copier, is it plugged into the copier? does it show "connect sorter" when detached from copier?
if not the sorter board may be bad.It may need to be aligned ( not easy if not used to doing.)

Nov 25, 2007 | Printers & Copiers

1 Answer

Lanier 7328

hi im jules_09,have you tried cleaning all the ruber roller?try cleaning all ruber roller then lubricate al bushing and gears.if there is still a problem check all paper sensor it can be cleaned with alcohol.just soak the paper sensor with alcohol then let dry after a few minute then install it back again in the copier.dont soak the paper sensor in alcohol while it is in the machine.turn of the copier first

Nov 03, 2007 | Lanier 1205 Copier

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

88 people viewed this question

Ask a Question

Usually answered in minutes!

Top Printers & Copiers Experts


Level 3 Expert

94113 Answers

old marine
old marine

Level 3 Expert

1313 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides