Question about Creative Labs Zen Micro MP3 Player

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Zen Microphoto MTP drivers not installing, stuck in loop

I've been having MAJOR connection problems with my ZMP since upgrading my HDDs and switching the C: from FAT32 to NTFS. I plug the unit into my PC, and the notification tray comes up "New Hardware Detected: MTP Device." It just keeps showing that constantly until I pull the plug out from the Zen. For some screwed up reason, the system just keeps looping attempting to install the drivers.

Here's a bit from a recent attempt logged in my Events Viewer:

Type Date Time Source Category Event User Computer
Information 1/11/2008 9:33:27 PM WPDClassInstaller (48) 25089 N/A WILLIAM
Information 1/11/2008 9:33:27 PM WPDClassInstaller (16) 24576 N/A WILLIAM
Error 1/11/2008 9:33:27 PM WPDMTPDriver (16) 15300 N/A WILLIAM
Information 1/11/2008 9:33:17 PM WPDClassInstaller (48) 25089 N/A WILLIAM
Information 1/11/2008 9:33:17 PM WPDClassInstaller (16) 24576 N/A WILLIAM
Error 1/11/2008 9:33:17 PM WPDMTPDriver (16) 15300 N/A WILLIAM
Information 1/11/2008 9:33:10 PM WPDClassInstaller (48) 25089 N/A WILLIAM
Information 1/11/2008 9:33:10 PM WPDClassInstaller (16) 24576 N/A WILLIAM
Error 1/11/2008 9:33:10 PM WPDMTPDriver (16) 15300 N/A WILLIAM
Information 1/11/2008 9:33:02 PM WPDClassInstaller (48) 25089 N/A WILLIAM
Information 1/11/2008 9:33:02 PM WPDClassInstaller (16) 24576 N/A WILLIAM
Error 1/11/2008 9:33:02 PM WPDMTPDriver (16) 15300 N/A WILLIAM
Information 1/11/2008 9:23:43 PM WPDClassInstaller (48) 25089 N/A WILLIAM
Information 1/11/2008 9:23:43 PM WPDClassInstaller (16) 24576 N/A WILLIAM
Error 1/11/2008 9:23:40 PM WPDMTPDriver (16) 15300 N/A WILLIAM
Information 1/11/2008 9:23:33 PM WPDClassInstaller (48) 25089 N/A WILLIAM
Information 1/11/2008 9:23:33 PM WPDClassInstaller (16) 24576 N/A WILLIAM
Error 1/11/2008 9:23:33 PM WPDMTPDriver (16) 15300 N/A WILLIAM

In a nutshell (reading upwards), the driver fails to start, the device's drivers get installed, but can't connect with the device.

I think the existing drivers have become corrupt, so I need to find new drivers to install.

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  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 25, 2008

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