Question about Magellan Roadmate 760 GPS Receiver

4 Answers

760 in limbo

Wish I saw this web site before..after the software install and entry of my authorization code I got 'waiting' superimpsed over the progress screen and 'loading' on the GPS screen. After a long while an error box on the pc stated communication with the GPS was gone and to unplug the USB reset the GPS and re plug the USB. hello?, how do you reset the GPS when it continues to have 'loading' on the screen even after unplugging and re plugging into power. Tech support did not speak english very well suggested I go into my computers config sys and start checking and unchecking lines...can you believe this! Now I think my 760 is like all of yours..finished..anf the software upgrade cost $100 with shipping for nothing. Now it is Friday PM and they are closed till Monday when the fun begins...I have a day job so not sure how I am going to fit in hours of tech support nonsense.

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  • Larryz4 Feb 01, 2008

    Mine does the same thing and says there is a corrupt file and to run chkdsk utility. What a mess

  • Anonymous Mar 19, 2008

    Unfortunately I've experienced a similar problem while trying to download a map "upgrade" (turned out the upgrade was the 2006 maps version, probably the same as was loaded on the machine when I bought it in August 2006). After powering on the 760, connecting it to the computer usb and starting the dvd the map upgrade program started and appeared to be progressing normally (the download process takes several hours). The 760 intermittently showed "Loading". As the process was nearing an end the pc program suddenly abended and the application disappeared from the screen. The 760 showed "Loading". At this point I left the configuration in place overnight. The following moring nothing had changed. No application on the pc side, "Loading" on the 760 screen. At this point I disconnected the usb connection, thinking I would reboot the 760 and try again. The 760 screen immediately went dark and I have been unable to power the unit on.



    I initially sent an email to customer service, which went unanswered. I then called customer service and while that service is off shore and I had to explain several times what happened I did receive what sounds like a definitive resolution. The 760 has been discontinued, Magellan offers no service for it, the 760's memory has been "damaged", and I was advised to take advantage of a trade-in offer and upgrade to a new machine. I did investigate the offerings on magellangps.com and was not able to find any trade-in offerings.



    So. I would suggest no one try to upgrade the map set on the 760. I don't see any way to power the unit back on to try to restore the content. I do not plan to replace this with any other Magellan product.

  • cty_boy2008 May 20, 2008

    need to update my magellan roadmate 700 to the news street, cuase i live on new st, but it comes up as oold one

    thnks

    any program i can download 2 do that?

    thsnk

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4 Answers

In early Feb/08 I went through the same frustrations as all the other RM 760 owners when attempting to download the map up-grade. After endless attempts to talk to someone who could give me a solultion(and not get bounced around the world) I gave up until I returned home in April and re-started the whole process once again. I was requested to send my defective unit for servicing with their promise that they would inform me of the results and solutions.
I rec'd nothing. Today, I finally contacted their service department...went through all the ID process again. I was told that my 760 is un-repairable and that it would be replaced by the Maestro4250 at no cost. I should receive the replacement unit within the next 4-7 days. Lets hope this is the end of this journey and beware of up-grade offers!!!!!!

Posted on May 07, 2008

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I too persisted with the folks in India, and I was told that their servers were down 4 times that I called and they could not give me an RMA #. I tried the email route several times and finally I was fed up and filed a complaint with the BBB. I received an email from Magellan asking me to contact the Support group again, I refused! Then I received an email with a UPS label to send the unit in for repair. I sent the unit in, and 10 days later, I received a box from Magellan with a replacement unit and a note stating that my RM760 had failed...duh...., anyhow I was sent a replacement, but the "new" one is a RM700. I figured that because the unit is functionally equivalent to the RM760 with updates, I am not going to push the issue. I am so glad that this nightmare is over....as long as nothing happens to the replacement unit...... :-|

Posted on Apr 04, 2008

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GHDS:
Well it is April and tought I should update...of you persist with Magellan support in India for about 3 hours or so ypu will gey a return number and address...if after several weeks after you send the 760 to the return address and nothing happens call again with a tracking # for your shipment etc and persist and they will agree to send a new 4210..which since it has arrived is a good GPS except it does give street names a s you approch.. other than that I like it better than the 760..good luck

Posted on Apr 03, 2008

I'm in the process of filing a class action lawsuit with Magellan. I've had the similiar issue and so have many others I've spoken with. If you would like to be part of this please email me at vo8365@aol.com subject class action 760

thanks,

V

Posted on Apr 03, 2008

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