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Brother intellifax 2820

Keeps flashing document jam, I have clean and check that there are no papers jammed in the rollers clear and cleaned. still flashes document jam
will not print nor fax. what can I do

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Re: brother intellifax 2820



Posted on Nov 10, 2008

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Re: brother intellifax 2820

There is a black sensor arm in the rear of the machine just out of the fuser unit (hot section) on a black cover. It can become dislodged. Check this will read a false jam.

Posted on Jan 25, 2008

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My fax machine brother 2820 shows document jam. How can i solve it. it shows - clear the scanner jam, then press stop. How can i get tht

for this one you need to make sure there's no paper that was cut while you are removing the paper that was jam, try to clean the rollers with a clean paper the one that feeds the paper . when your done .Lift the printer upside down and remove the cartridges try to shake it for 5x .. I believe the upper portion portion of the printer is removable make sure there are no foreign objects such as ballpens , sharpeners etc...
Hope it help

May 22, 2011 | Brother IntelliFax-2820 Laser Fax

2 Answers


Try making prints or copies with the rear door open. If it does not jam your fixing unit (hot area) is functioning properly. With the rear door closed try again making copies or prints. If it jams it's most likely the exit rollers acting up.

1. I've seen the exit sensor break on these units and sometimes the drive gears wear and do not feed properly.
2. If using after market toner or refills this may also coat the exit roller with a film which prevents the exit rollers from feeding parper out by reducing the friction of theses rollers. Clean with fantastic untill cloth does not turn black.

Sep 01, 2009 | Brother IntelliFax-2820 Laser Fax

3 Answers

Brother Intellifax 2820 JAMMED

just clean paper path and clean all roolers and specially paper pick up mian jee

Dec 15, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Fax Machine keeps jamming

Depending on where the jam is, it could be the rollers at the exit. I have found that these rollers become sticky and cause intermitted jams. I suggest using methylated spirits to clean the black rollers where the paper would come out. You might have a few problems getting to them from the front so I would open up the back and see if you can get to them from there and clean the little grey rollers while you are there wont do any harm. :)
Careful you don't pop the black rollers out of position or you will get constant jams.
:) Good Luck 

Dec 08, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

I have an Intellifax 2820 and there is an error message of paper jam inside... I have cleaned all paper out of machine... please help me

A jam sensor may be stuck by a paper scrap. Try manually pushing a sheet of paper through the machine IN THE DIRECTION IT IS NORMALLY FED. This may force out any stuck scraps. The jam sensors are usually located where the paper feeds and where it exits the machine. Also, make sure ALL ACCESS PANELS YOU OPENED TO CLEAR JAMS ARE CLOSED PROPERLY. Otherwise, the jam code will not clear.

Nov 25, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Paper jams at pickup from tray

Hi Make sure the paper tray (cassette) is not missing the small separation pad with the spring. It is part of the paper cassette. the roller may be worn so cleaning it might not help. Lawrence

May 06, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Paper won't feed from drawer - stuck on "manual feed"

The readout on my intellifax 2820 says, Document Jam, clear the scanner jam, then press the stop key. I can't get it to clear. What should I do?

May 03, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

Brother 2820 Says clear scanner jam and press stop

Make sure there is nothing caught where the documents go it. List up the scanner cover and look inside. It may need a separator pad or clean the feed rollers with some alcohol. Lawrence

Mar 23, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer


check these locations carefully
1- where you feed the documents there is a sensor lever to detect a document, look carefully and push on it gently it should go back in place ( spring action)
2-before the drum there should be one
3- there is one in the fuser, YOU MUST look for the sensor usually after a jam a piece of paper is torn off and left on the sensor ( hopefully it was not broken off)

Jan 12, 2008 | Brother IntelliFax-2820 Laser Fax

4 Answers

Brother fax 2820

Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

Jul 18, 2007 | Brother IntelliFax-2820 Laser Fax

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