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2 Answers

Samsung a 737 still reports "frozen" State

Sorry my Samsung a 737 still reports "frozen" State The unlock code and reload without SIM in place - when reinserting the SIM it reports "frozen"

Any Idea ??

Harry

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  • 2 more comments 
  • Harry-sys Jan 13, 2008

    Sorry, another working SIM Card from another phone - still Phone in Freeze state !
    What now ?

    Harry

  • Harry-sys Jan 13, 2008

    Hi dahaka,

    With the working SIM card in place - I can activate the SIM (PIN) then the display shows:
    "Phone Freeze - SIM unavailable Please contact service provider"
    No response to any key on the phone (i.e. Frozen"

    Now without the SIM card in place the phone Keypad allows to input numbers. !!

    Being in Europe, the cellphone being an AT&T service locked - the question is now how to "un-freze" the phone.

    Your comment on
    http://www.fixya.com/support/t348096-unl...
    describes the unlock of the SIM card. This obviously is not the problem here !!

    So how do we proceed ?

    Harry

  • Harry-sys Jan 14, 2008

    Hi,

    again I mentioned that another functioning SIM in the phone also does not "Un-freeze" the phone. It is the phone and not the Sim that did freeze !
    AT&T is currently not an option with the phone being now in Europe. I can not just walk into a store in Europe !! - AT&T Does not have any business here !!

    OK What now ??

    Regards

    Harry

  • Harry-sys Jan 15, 2008

    Hi dahaka,

    this is a brand new phone from AT&T, bought while renewing an existing AT&T contract and to replace an older one. I got the phone and took it to Europe to run on the Euro Phone networks and needed to unlock the AT&T exclusivity. Using the unlock sequence provided and a European SIM card (working with another phone) the phone then "Froze".

    Removing the SIM allows to type on the keyboard displaying the numbers on the display.

    Here we are - and now ? Back to the US for an AT&T store to unlock ?

    Or one clever seriens of numbers on the keyboard without the SIM to get it working again?

    Harry

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Http://www.fixya.com/support/t348096-unlock_sgh_a737

Posted on Jan 11, 2008

  • 2 more comments 
  • Santiago Vallejo
    Santiago Vallejo Jan 13, 2008

    Harry go to the link i gave you above. You made 2 posts, we can just ignore this post and talk in the other one.
    In the other post i told you how to unluck your phone.
    IS your problem that your phone is locked, or you mean frozen as you canttype anything?

  • Santiago Vallejo
    Santiago Vallejo Jan 13, 2008

    Hi Harry,
    I dont know what Darklord it talking about.
    The 00000000 code is to unluck your Cellphone if you forgot your cell phone lock.
    It seem your Phone isnt locked if you say you can type in numbers without the Sim.
    NOw you say that with the Sim inside the phone, once you type the PIN, it say "Phone freeze"

    Have you tried another Sim inside your Phone? If your current use AT&T, try another AT&T Sim.
    - If the other SIm work, then the problem is just the 1st sim.
    - If it still show "phone freeze" then its probably a problem with the cellphone, or the cellphone and AT&T.

    Either way i suggest you to call AT&T, they will ask you some questions and then unlock your sim.
    Sims are usually blocked when its a stolen phone/sim, BUT they also make mistakes sometimes, so call them, and they will unlock your SIM,

    If you still have problems let me know.
    Remember to rate this solution,
    and please if i have solved your problem, or once i do it, please rate me in this and the other post.
    http://www.fixya.com/support/t348096-unl...

  • Santiago Vallejo
    Santiago Vallejo Jan 14, 2008

    Hi Harry.
    No you dont have to take it to an AT&T store. You can call them but as you say the problem seem to be the phone not AT&T. Try to take it to a samsung store or a store where they can fix cellphones.
    I found this links i think they might be helpfull.
    Manual
    https://www.wireless.att.com/support_sta...

    Important post in the forums
    http://forums.wireless.att.com/cng/board...

    General support
    http://forums.wireless.att.com/cng/board...

    ***If you mention you were using AT&T but then it showd "phone freeze", when did the message appear? as soon as you arrived to Europe? or you have always live there?***

  • Santiago Vallejo
    Santiago Vallejo Jan 15, 2008

    Hi again Harry.
    I do not work in AT&T so i cant see your phone number, status ect.
    What i recomend you, considering going to an AT&T shop is not an option, to go here
    http://helpme.att.net/chat/chat.php
    and you will be able to chat with AT&T  support.

    good luck harry.

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It is quite possible there is a problem with the sim card, try it in another phone and see what happens.

Posted on Jan 11, 2008

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