Question about Microsoft Office Student Teacher 2004 (bd6-00001) for Mac

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Can't open Office can uninstall Office

I'm using licensed copies of Office 2004 Mac. twice in the last two months my copy stopped working. when i open Word first i get an error message "unexpected error trying to load framework library." then a new message appears "Office 2004 cannot stat because Office is already in use. an office proram is being used by office 2004 user. installation exceeds # installations permitted."
this is not true. i have three different legal serial numbers.
i have reinstalled the software over existing. no good. i have tried to uninstall but get a message saying use the same user as installed. well, i had to change administrators so all of that is new. so i can't uninstall it completely.
the first time this happened it started working for no apparent reason. now i'm stuck again.

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