Question about Packard Bell iMedia SL 9553 (P660401806) PC Desktop

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Windows keeps reporting "hid service vista compliant" app crash, can you explain problem and give any solution. oh by the way i've basic computer knowledge.

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  • 2 more comments 
  • ollie1 Jan 11, 2008

    thanks for your response tom19511,

    no other device has been plugged into the usb port

  • ollie1 Jan 11, 2008

    this is a new machine, checked device manager keyboard and mouse both working properly, both are wireless

  • Thomas Christopher
    Thomas Christopher May 11, 2010

    It is apparently a keyboard or mouse problem..Have you installed any new devices lately?

    Have you checked the device manager for problems?

  • Thomas Christopher
    Thomas Christopher May 11, 2010

    Did you plug any other usb device in the blue keyboard ( PB mouse only) usb port?



2 Answers

Got new machine under warranty

Posted on Feb 23, 2008

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Since it a new machine, The next step would be to check out the inside if it. I wouldnt go any further because anything you do inside will void the warranty. I would take it back to where you bought it and get the warranty to fix it.

Posted on Jan 12, 2008

  • 3 more comments 
  • Thomas Christopher
    Thomas Christopher Jan 17, 2008

    did you get this fixed under warranty?

    If so please rerate as FIXYA.


  • Thomas Christopher
    Thomas Christopher Feb 11, 2008

    did you get this fixed under warranty?
    If so please rerate as FIXYA.

  • Thomas Christopher
    Thomas Christopher Feb 16, 2008

    did you get this fixed under warranty?
    If so please rerate as FIXYA.

  • Thomas Christopher
    Thomas Christopher Mar 02, 2008

    cool thanks for the update..

  • Thomas Christopher
    Thomas Christopher May 24, 2008

    Thank you for rating this solution.



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1.Windows key + Q.
2.Type Control Panel.
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The original driver that came with the mouse is useless in Vista. You can however get the basic functions to work if you make sure that the mouse settings in the "Device Manager" are set to show that you are using an "HID" compliant device. Also, in my case, when I tried to install the mouse on my laptop, it was showing up in "DM" as an "other" category as an "unknown" device. I just selected the "unknown" device, clicked on properties and updated the driver using the automatic function and that got mine working for me. Once I succeeded to get the mouse working, the "other" category dissapeared. I do not know if it switched to the "mouse" or the "HID Devices" category nor do I care now that it works.

** DO NOT waste your time looking for the old driver or a new driver! There are no updated drivers or software for this mouse to be used in Vista nor will there ever be. That info come straight from Micro Innovations.

Good luck and keep trying different settings in Device Manager until you succeed.

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