I have sold a few of these units and what is happening is that my customers are coming into work in the mornings and finding that the year on the clock has jumped to the year 2036. So we go inot the menu and reset the time to the correct year and time and then the next day it switches back ti Februaury of 2036.
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Have you tried resetting the unit. Open the door to the activation card. Press and hold the small red button. If this does not correct it is probably the receiver. Also if the dish is near trees, new tree growth could be blocking your signal.
I got the same problem a few days ago error#131 on my msntv2 unit. Tech support at msn said to start with the power on ---then push and hold (alt) and push power and release both at the same time and the power should shut off.--- Then push and release Power and Immediately push and hold down (alt.)---Then a Orange light should come on---Then release the (alt) key--- then enter 5532 5532. If that does'nt work then try starting with the power off---Then push the OK button 3 times then push 5532 5532. Mine didnt work so I dont know what happens after that. Good luck
Think we all have the same problem today. It must be a data error sent via channel listings. If you unplug ariel and search channels the remote will keep working. I think we just have to wait until the erratic program has been on.
you need to remove the cover with the power off. inside you will find to chips in caddes. remove the both. remebring where they went. un plug the hard drive/s and put power back on without the chips in should come on screen saying systerm error. turn off put avery thing back in and turn on now should start up and ask you time and date program it in and it will rest. should start up with the date and time you set now.
Hello, my name is Becki Barned with Dish Network customer service. I understand the frustration with this issue. There are a few things that could be causing this problem. There could be interference with a remote at a location near yours, such as a neighbor's remote. It could be a grounding issue, in which case a technician would be needed. Since it is happening on the second unit, a technician may be the best resolution, because as I said, it may be a grounding issue causing this. If this has not yet been resolved, or you have any other questions/comments, blog back, or you can also find us on Twitter!
I am having the exact same issue. It started happening within the first few hours of turning on the XBR9 for the first time. I also have a Motorola box from Comcast. This did not happen with the HD TV that was hooked up previously. Did you return the TV?
You can't because these units are not owned by the customers, they belong to Verizon, and the customers are renting the units. They are not to be sold, they are to be returned. The box is probably still under the customer (DELIQUENT acct) and he never returned it and he sold it on ebay to get some money to pay his deliquent bill....Sorry!
i had same problem today, it had locked up during deal/no deal unplugged it three times nothing happened, wouldn't switch on unplugged again left it for 5 minutes then plugged in and left alone for 15mins plus lights flasing then evetually green light went all ok
Call customer service and ask for compatible receivers at no cost since they upgraded your odu (outside dish unit) and left you with no service in 2 rooms. Let them know how upset you are and demand an answer to why the technician left you without SWiM compatible receivers in all the rooms. Call 800 531 5000 and request to speak with a supervisor. They have the authority to override. If customer service dept does not cooperate then ask to be transferred to the customer retention dept. You will get results there. Remember you are the customer not them. Good luck!
dishnetwork is kind of tricky on the detect switch thing. sometimes if you are having troubles on just one receiver you have to run detect switch over and over again, sometimes as much as maybe 20 or 30 times. if it still doesn't work, hope you have a service plan so they will send you another unit to switch out. also try a different LNB ( low noise block downconverter) and check switch a few times. i know that sounds kind of stupid, but it works sometimes.