Question about Panasonic KX TC1731 Cordless Phone

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Answering machine replay is garbled

This is a 7 year old set that seems to be working well in all aspects. However, replayed messages from the answering machine are muffled. It is very difficult to make out what the called said. What is the fix? The handset battery has never been changed and indicator shows full charge. I am not sure if the handset battery impacts the answering machine at all. Any help will be appreciated.

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  • 106 Answers

Your handset battery will have no effect on the answering machine audio, providing your regular audio is fine (its fine when you make a phone call right?), I will assume yes. I have seen this problem in these models, and your problem lies in your base station, and the only fix you can attempt is to go into base programming and delete as much as you can out of the memory, greetings, old messages, etc.. Power down, then power back up again. Call in and leave a message. See if it sounds better through the handset or the speaker on the base when you play it back. If its garbled both ways (reviewing through the handset or on the speaker base) , then your problem is in your base memory. If it is just garbled on your handset, then it may be a radio module problem with the base, either way it probably needs to go in for repair. I don't know if Panasonic still repairs that model, but if you google Panasonic cordless telephone repair, you will find someone. Good Luck, CG

Posted on Feb 14, 2008

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