Upon startup the drive began clicking and beeping. removed drive and connected to anothe computer via Sata USB. Still clicking and beeping.
Need to get access to the data and copy to another drive to begin RMA
The news may not be good I am afraid
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
SPECIAL NOTES
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
Only if its is mission critical as hard drive recovery is for REAL EXPERTS and is VERY EXPENSIVE.
There are plenty of hard drive recovery places around but expect to pay anywhere from $300 upwardly.
You could open the enclosure and remove the drive to try connect DIRECTLY to a suitable computer INTERNALLY just to be sure but if its under warranty that may void the warranty
Ya know If I knew up front the time taken to provide your answer was going to be wasted wih 2 thumbs up I would probably have left it for the lesser experts to deal with.
Note to self add langleestubb to the DNA list (do not answer)
×
http://www.ebay.com.au/itm/120738767650?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
AU $8.40 Buy it Now + postage AU $0.96
you could get this on Ebay if you dont have an account you will need to create one
https://scgi.ebay.com/ws/eBayISAPI.dll?RegisterEnterInfo
Add Email adress
Add Bank Acc
Add Credit Card
also add your postal adress
also add a paypal account
On Ebay summary page you will see on left a paypal link
When you get to the paypal login page at the bottom you will see new to paypal sign up tab
Paypal to create an account
Paypal registration password ,bank card /credit card,phone numbers home/mobile ,email adress and a postal adress
be very specific when you type in the search
Always ask questions ?
Before you make a purchase and keep the email /s for security reasons if the item arrives and its not as described.
You will even see the pictures of your item so you cant make a mistake and get them home delivered.
or you might be able to find one closer for local pick up
USB 2.0 To SATA IDE 3.5 2.5 Hard Drive with an Adapter Cable
You would have to remove the hard drive and use a usb sata ide kit
you will then have to connect it to your computer using a usb port
http://www.bing.com/images/search?q=SATA+Power+Splitter&qpvt=SATA+Power+Splitter&FORM=IGRE
Once connected to another computer to a usb port and power supply you should get a message found new hardware and it should install the drivers it should show on your computer or you might have to install it manually
click start click on computer to open you should see this drive
If you dont.
Click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a Yellow Question / Exclamation Mark? ! or a Red X
you will need to update/reinstall drivers
right click to reinstall drivers.
If you can see your usb drive but its not working
ports (com&lpt) right click update driver
Once you see this drive just click on it to open and copy all or any data you want and save it to another usb drive
or get one of these
NEW!2.5" SATA TO USB 2.0 external HDD enclosure case AU
Hope this helps.
I have had similiar issues using caddies there seems to be many connecting parts that can fail or become old and dirty failing to make contact with the hard drive you could remove the hard drive and check these contacts make sure they are clean and making contact
or
You could just remove the hard drive from the caddy and connect it directly inside your computer as a normal hard drive
or
You would have to remove the hard drive and use a usb sata ide kit
you will then have to connect it to your computer using a usb port
http://www.bing.com/images/search?q=SATA+Power+Splitter&qpvt=SATA+Power+Splitter&FORM=IGRE
Once connected to another computer to a usb port and power supply you should get a message found new hardware and it should install the drivers it should show on your computer or you might have to install it manually
click start click on computer to open you should see this drive
If you dont.
Click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a Yellow Question / Exclamation Mark? ! or a Red X
you will need to update/reinstall drivers
right click to reinstall drivers.
If you can see your usb drive but its not working
ports (com&lpt) right click update driver
Once you see this drive just click on it to open and copy all or any data you want and save it to another usb drive
or get one of these
NEW!2.5" SATA TO USB 2.0 external HDD enclosure case AU
Hope this helps.
222 views
Usually answered in minutes!
Okay BOB..
Any suggestions to get the Data?
×