Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

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Wdc 320 gig MyBook external hd is not recognized anymore. I have attempted to access the files on several different computers (laptops). The HD is powered on (light is on). I do hear a clicking sound when power on.

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If the drive shows up in Device Manager and not in your OS, the it needs a serial ID. Only the Disk Manager can do this. It will be assigned a letter. You can then format it (if it is a new drive) in either Disk Manager or at the OS level, since it should now show up in MyComputer.

Posted on Sep 28, 2011

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Hi.

If you still need help with your Mybook you can follow the instructions on the link below:

The computer does not see MyBook anymore

Regards.

Posted on Apr 09, 2010

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If you hear a clicking sound then that might be the sound of a defective harddrive. You could try removing the harddrive from the case and installing it directly into the computer to see if it is working. If it does then it could be the hard drive case power supply is defective. But the clicking sounds like a defective drive. If it is still under warranty then you could get it repaired by western digital...if it is still under warranty then do not open the case or you could void it.

Posted on Nov 20, 2009

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Posted on Jan 02, 2017

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was the data on this drive transferred from the same computer, or another and now you're trying to read it? If not, was the data transferred from a computer using the same operating system?

When you connected the drive, did the Operating system prompt you to install drivers? If it didn't, your port may not be enabled.... Unless Windows "sees" the new device, it cannot install the drivers necessary for the device to be reconized by Windows.

I've provided a link to the WD device page and Quick Start Guide.....

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1413

If the drive had already been installed and now cannot read, WD has several solutions on their FAQ for the product. A link to the FAQ relating to not being recognized is below:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_alp.php?p_sid=V5A6f1pj&p_lva=&p_li=&p_accessibility=0&p_redirect=&p_page=1&p_cv=&p_pv=3.211&p_prods=228%2C209%2C211&p_cats=0&p_hidden_prods=&prod_lvl1=228&prod_lvl2=209&prod_lvl3=211&cat_lvl1=0&p_search_text=recognized&p_new_search=1&p_search_type=answers.search_nl

Let me know if you require further assistance.

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