Question about HP PSC 2410 All-In-One InkJet Printer

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Printer works, cannot scan (same issue as gemrise)

Same issue as gemrise - cannot scan, hp.com says the driver is up to date. Printer will copy and print, but not scan. It give the error on the printer display: "Scan options are not set. Install or run device software on computer." Please help!

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  • 2,306 Answers

Yes, just like it says, you need a scanning software running on your computer, there are no options until you have the scanning software running and it knows where to send the image and how to save it.

Posted on Nov 20, 2009

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Posted on Jan 02, 2017

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I'm trying to scan a hand drawn comic and it only scans one panel. I've had this trouble with art before. It will only scan part of a drawing. It's getting ridiculous.


Hello Hera,

I'd recommend for you to download their scan diagnostic utility on this link. it would help most of the software issues you may have.

http://welcome.hp.com/country/us/en/support_task.html

to make sure its not the printer in itself having issues, please try to do a photocopy of any colored picture you may have.

If there is any issue, then you will need to do a hard reset on it by pressing the power button for 30 seconds.

if there is none after the copy, then try to reinstall the driver via the CD or by hp.com and see support and drivers.

If this fails, then it must be serviced.

Please feel free to leave a testimonial if this works and please do not forget to click 4 thumbs.

Cheers!

Mar 19, 2011 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

When I press scan, it says I must install device software, also the date does not match what date it is


Hi,

It appears to be scanning drivers are experiencing issues in communicating with the device. To fix this issue permanently please uninstall and reinstall the printer software.

Make sure that Printer USB cable is unplugged from the computer before uninstalling.


Regards
Riztech

Jan 09, 2011 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

I have hewlet packard all in one j4680 I can copy,print & fax. I want to know how to scan and put on the computer


You first need to have the HP software that came with the printer installed, and the most up to date drivers will also help make sure there aren't any compatibility issues.
Once you have that set up, on the control panel on the printer itself press the arrow buttons until you have Scan selected. Press OK. Press the RIGHT arrow to choose what you'd like to do with the scan when it's finished and press OK. Then press the START button.
You can also start a scan from within the program provided by HP with the printer, and many graphics editing programs and word processing programs (such as Word) have a Scan button. Sometimes referred to as an Inport from TWAIN Device or Scan from TWAIN Device. Simply clicking on one of those buttons usually starts the needed program to control the scan from on the computer, instead of using the buttons on the printer itself. (NOTE: The TWAIN device options are sometimes inside the Edit menu of some programs, so you may need to look for it a little.)

Sep 19, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

Hp psc 1315 all-in-one 64x driver


HI,

There are no XP- 64 bit drivers available for this pc.You will have to contact HP regarding this issue.Did you already try installing the Xp drivers for your printer on this 64 bit pc?If not then you can download it from the below link:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=au&lang=en&product=374568


Thank You

Sep 11, 2009 | HP PSC 1315 All-In-One InkJet Printer

3 Answers

Its telling me no scan option


hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....

733bedd.jpg8d0783d.jpg

http://www.hp.com/printer/prob676ijt65/solution

ab1

Jul 16, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Scanner not scanning


PSC 1401 will print but it will not scan

Jun 30, 2009 | HP PSC 1401 All-In-One Printer

1 Answer

I have a 968AIO printer and printer will not copy when i request it from my computer


This could be a problem with the HP Scanning
drivers.
You might be using ,either the HP DIrector or Hp Solution Center for the scanning

The HP TWAIN service should be running.

reinstalling the drivers and making sure that the scan service is working fine will resolve the issue.

Jun 13, 2009 | Dell 968w Printer

1 Answer

HP OfficeJet 555 Printer (hardware) failed to install


Greetings,
Here is the link to the Hp driver page for your printer - Download the drivers and then reinstall them - This should resolve ther issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=57742

Dec 21, 2008 | HP OfficeJet G55 All-In-One InkJet Printer

2 Answers

HP PRINTER PHOTOSMART C4180 on WINDOWS VISTA


Although the original poster mentioned networking he/sredm.gifhe also seemed to be asking about HP all-in-one issues in general and Vista compatibility. Networking, scanning, copying and printing can have seperate and integrated issues to varying degrees. This may not just be a scanner networking general query.

In my case I downloaded and installed the additional bundled software per HP's advice while trying to get the scanner to scan at the dpi level advertized for the unit. Neither Vista or HP had drivers that worked unless I installed the package. Low resolution scanning worked fine as well as the copying and printinting features. I rarely need such high scanning options but it should have worked as advertized since it was sold by an HP distributor as Vista compatible.

The downloaded AIO did allow higher resolution when scanning but caused other NON-NETWORKING issues. My computer is not networked. There is also the issue of the scan button on the printer not working with Vista. It does work with pre-Vista. Again not a network issue but a driver issue with Vista.

Taken from the MHTML file from the unit software found after the purchase......

HP Printers - The Scan Button on the Printer Does Not Work Correctly When the Printer is Connected to a Windows Vista Computer

Issue
When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.

Solution
Scan documents using Windows Fax and Scanning or Paint.

Cause
The drivers in the Windows Vista operating system do not support button press functionality on the printer. END EXERPT.

Button functionality. DPI resolution. There are driver issues with some of the HP units and Vista. Not just networking issues.

In my opinion these issues should have been fully disclosed prior to purchase or functional Vista drivers should be an option. Therefore I offer the warning that Vista may have issues with this and other software and hardware.

I only speak of non-networking issues but either way a unit should work as advertized or sold. My comments are based on my personal experience with one unit in this particular situation. After all Vista is fairly new to most of us.

Sep 18, 2008 | HP Deskjet F4180 All-in-One InkJet Printer

4 Answers

HP PSC 1510 Vista issues


what happens whenever you are trying to scan.... any error message or any error number?

try scanning from the printer to the computer using the scan to option on the front panel of the printer.

try scanning from hp solution center installed in your computer.

try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

how did you installed the driver. have you got the correct cd to install the printer in windows vista???

if not that may be the problem. the printer can print and copy well as you are having the drivers which will work in win vista. but for the scanning functionality you need to get the cd to install the printer in windows vista. you can download it online.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=us&dlc=en&product=428800&os=2093&lang=en

the above link will help yu to download the win vista software and drivers for this particular printer.

Thanks and regards
Agnel

Mar 10, 2008 | HP PSC 1510 All-In-One InkJet Printer

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