My Opal RCA MP4 player will not play. it keeps saying the keys are locked and they are not. I can still sync music to the device, but it will not play, and shuts down when you turn it on, saying the keys are locked.
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i had te sameproblem, when conecting to the pc, if is recognized open the opal program, it should have lised among all the folders like: music, videos, etc one that says RCA EASY RIP thais th ONLY program that will convert the files to the correct format to play the videos. click on the set up, d followthe directions, easy to use. aftertht it will transfe the videos that you pick and they will play correctly, again ONLY this pogram work.
Many updates end up deleting all songs off your player as a side effect - try reloading your songs onto the Opal and see if they will play after that.
Also, make sure the hold/lock switch wasn't accidentally activated.
Another possibility is that one of the updates made a change to which DRM licenses the player is compatible with. If you have songs with an older DRM-9 license, they may not be usable after the update. which music service do you get your songs from? If it is a licensing issue, then I would try loading only songs that are in mp3 format - they will never give you funky issues.
Push down the key lock switch, I think on your model it is on the side of the unit.
If it does not work, try performing the reset procedure below, From ThaMp3Doctor I quote "Opal has a reset hole on the back of the unit in which atoothpick (non metallic) can be inserted to reboot the player. If thisdoes not work, I suggest that you reformat the player by using theWindows format command on the unit. To reformat the memory: Right click on the device within the Explorer or My Computer window Select the format command (full format) to reformat the internal memory of the device. "
If it still does not work, then the lock switch is probably faulty or stuck inside, in this case you need to take apart the unit, to fix it.
Try playing with the lock switch, or resetting the unit, that should unlocck your MP3.
I had this same problem on another RCA player.. with no instructions manual it was hard to figure out what keys locked meant. Then I noticed a little slider on the side of the player, it has a little icon of a pad lock on it. Once I slid this back, the keys lock problem went away and I was able to listen to my music once again.
My best guess of what keys locked means.. you don't want you mp3 player to turn on when you put it in your pocket with your keys, so you change the slider to be locked, when your sit down and your keys are pressing against your on button, the mp3 player will shut off... as we all have experienced in frustration.. saving your battery.
Perhaps RCA should make this slider bright orange so it pops out and does not blend in so much, or they should put it right next to the on button.