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My pc doesn't recognize my verbatim 1000gb external hard drive, error "unknown device"

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Did the 1000gb external hd come with instructions?
Did you read them?
Did you Install The Software for this Device?

If not. Try plugging it in all the usb ports.
Try shutting down the PC, when it's off plug in the 1000gb external HD,
Restart the Computer, If Windows still dosen't recognize it, then it's most likely defective, and should be returned. Try purchasing a higher quality brand.

Posted on Nov 20, 2009

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Posted on Jan 02, 2017

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

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Hello sir/ma'am, hi, most likely you have cable problems, check and see if you can find another cable. The cable is the USB data cable, that connects from your PC to the external hard drive.
Please also check if your USB port is working fine, just simply plug in a thumb drive to confirm.
If its not the cable, its the external hard drive. Usually, the red light appears or the device is reading the drive continuously with no action. let me know your progress.

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Connect it to a different computer, to see if the USB port on your computer was the problem, or if the USB device itself is the problem.

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I have an external hard drive back up, Verbatim, Model USB320 and my computer does not recognize it being attached.


Hello

A few questions that may confirm problem.
Does your computer seem to know that something is plugged in?
Or does it say that it does not recognize the device?

Well, if the computer actually knows that a device has been plugged in, but you just cannot see the device in my computer, here is how you fix that. Just follow these steps:
Control panel
Administrative tools
Computer management
Storage
Disc management

Now you should see your device presented in the schematic below.
Right click on the device and assign a new drive letter.

If your computer states that it does not recognize the device, try plugging it in one of the back USB ports of the computer. Please rate this.

Best regards

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does it work on another pc ok? Do other usb devices work ok? Give me the details and I can help you solve this.

Paul

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