Question about Technical Hifi Audio Players & Recorders

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I brought a AWN20624 (CSH E248294) dual cd player bran new and now my right drive door does not open. tigga.

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  • supertiger09 Nov 20, 2009

    Basically, I open the unit because there is no movement with the motors. Can I just puschase a new tray with motor and ribbon cables and replaced it myself.

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  • Master
  • 1,015 Answers

If it is brand new then it is still under warranty and they should replace the defective player for free. I would take it or send it back to where you bought it and get a new replacement. If you take it apart to try and make repairs then you will void the warranty. Could be a broken tray drive belt or a defective tray motor. Or possibly a bad open/close button on the panel.

Posted on Nov 20, 2009

  • muebe Nov 20, 2009

    And it is not very likely you could just purchase certain parts for the player(you would need to contact the manufacturer). And if you could purchase them they might cost as much as a new unit. Repairing a player such as this is not cost effective in today's times.

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  • Master
  • 19,396 Answers

Hi Tigga.

Try the following:

Unplug power cord.
Wait two minutes and plug power cord back.
Press on button and try repeatedly clicking the open try button while the unit is starting. If you succeed ejecting the tray before the lens attempt to read, sometimes you may unlock the tray.

If that does not work, the unit must be taken apart, removing the upper cover to access the drive mechanism and find the fault.

Since the player is new, the best thing to do in that case is contacting the seller or ringing the manufacturer at the number listed on manual to have the CD replaced.

Regards.

Posted on Nov 20, 2009

  • Ginko
    Ginko Nov 20, 2009

    Hi.

    If the tray motor is not running at all, then the tray motor is defective, or there is a problem on the circuits energizing the tray motor.
    The motor is tested energizing it directly.

    Technical Electronics schematics are not available , therefore parts can only be purchased from manufacturer.

    Part number may be written on top of motor.

    In some case motor is not the only part affected, for this reason you replace the whole optical drive.

    In simple world, you have a new unit with a $150/$200 repair in there, and you really should have it replaced under factory warranty.

    If you have not touched anything inside the unit and you have not damaged the unit, then put it back together and call manufacturer.

    Regards.


  • Ginko
    Ginko Nov 20, 2009

    Thanks for leaving feedback. A shame it was bad feedback.

    Goodbye.


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