Question about HP Photosmart 2610 All-In-One InkJet Printer

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Error message of 'Remove and check cartridge on right' despite trying 3 different cartridges

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Hi.

Unplug the printer from power and clean the metal contact inside the ink carriage using cotton and isopropyl alcohol.

Ensure that you are using original non-refilled cartridges. Compatible or refilled cartridges can cause this problem.

If the above does not work, then the contacts to the ink carriage may be broken, in that case call HP at the number listed on the owners manual to get a quote on repair.

Regards.

Posted on Nov 20, 2009

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1 Answer

Error message says "right cartridge


It could be that your right cartridge is not properly seated in the carrier. Open the printer and remove both cartridges. Close the cover. Unplug and replug the printer into the power source to reset it. When the printer turns on, reinsert both cartridges and make sure they are seated properly and securely. If error still appears, try to insert a different known working cartridge to determine if the other is faulty.

May 30, 2011 | Lexmark X7170 All-In-One InkJet Printer

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My printer error message indicates- Alignment problem.(1) Remove tape from cartridges.(2) Check Paper.(3) Press Ok to retry. I do not see it being easy to remove tape from cartridge,but my allignment paper...


Make sure you are using the correct cartridges for your model. Try to remove both the cartridges. Close the cover. Unplug and replug the printer into the power outlet to reset itself. When the printer turns on, reinsert the cartridges when prompted. Close the cover and check for any error. If none, try to print again.

Apr 11, 2011 | Lexmark X5650 ALL-IN-ONE PRINTER

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10.1000 supply memory error


hi,
10.00X is the error code displayed when
  • Cartridge is not installed correctly
  • Use of refilled cartridges
in your case x is 0 which means that black color cartridge had a problem
problem may persist in slot holding black cartridge and /or in the cartridge

just do steps below

solution 1: check all cartridges are in right slot it is better to remove and fix it again

solution 2:
clean the surface of metal contacts with lint-free cloth
the image below will show metal contacts
c01994458.gif

solution 3: Insert the problem print cartridge into a different slot
Follow these steps to determine if the print cartridge or the slot it sits in is causing the error.
  1. Open the print cartridge door completely.
  2. Press the blue handle on the print cartridge drawer to release it, and then pull the drawer out completely.
  3. Remove one of the non problem print cartridges from its slot.
  4. Install the problem print cartridge into the empty slot.
  5. Install the other print cartridge into the slot of the problem print cartridge.
  6. Close the print cartridge drawer completely.
  7. Close the front access door completely.
  • If the error message persists , replace the problem cartridge with new one(problem is in cartridge)
  • If the error message is gone , contact HP to troubleshoot a faulty slot.
regards,
cseian

Dec 16, 2010 | HP Hewlett Packard LaserJet 3000dn Printer

2 Answers

Error message says "Remove and check cartridge on right" Its a new cartridge I've been using for a few weeks and it has been working fine. I have removed cartridge several times and even cleaned contacts....


The electronics on the cartridge have gone bad. Sometimes cartridges short. Take the cartridge back to where you bought it (they should give you credit for any remaining ink) and buy a new cartridge.

Aug 10, 2010 | HP Photosmart C4180 All-In-One InkJet...

2 Answers

Error 2200


Power off the AIO and remove the power supply(Power Cord) from the back of the unit.
Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
IF THE ERROR MESSAGE DID NOT COME BACK....
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
INSERT THE COLOR CARTRIDGE ONLY,
Close the top cover, reinsert the power supply, and power on the AIO.
IF THE ERROR MESSAGE RETURNS.. GET A DIFFERENT COLOR CARTRIDGE AND REPEAT THIS PROCESS....
IF THE ERROR MESSAGE IS GONE,
Power down as before, do all the same to get the carrier to the middle of the unit and RE-INSTALL THE BLACK CARTRIDGE.
Power back up as in previous steps...
If after trying all of the above and the error message does not go away, you unit would need serviced (if it's under warranty, it's worth it; if not, you might want to replace it.)

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1 Answer

Error message-remove and check cartridge on right


use a eraser on pencil and rub the contacts on both the cartridge and the machine try again i assume you are using new cartridges by hp

Jan 01, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    Ink cartridge problem


    Complete the following instructions:
    1. Power off your All-in-One.
    2. Use both hands to lift up the scanner unit until the scanner support holds it open.
    3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
    4. Remove the color print cartridge.
    5. Lower the scanner unit until it is completely closed.
    6. If the error message reappears, replace the black print cartridge with a new print cartridge.
      If it does not repeat steps 1-3 and then go to step 7.
    7. Reinstall the color cartridge and remove the black print cartridge.
    8. Lower the scanner unit until it is completely closed.
    9. If the error message occurs again, replace the color cartridge.
    10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
    11. Lower the scanner unit until it is completely closed.
    12. If you receive the error message again, replace both cartridges.

    Mar 18, 2008 | Lexmark X6150 All-In-One InkJet Printer

    3 Answers

    Lexmark x5470


    A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
    The procedures below will help you to identify the cause of the error and resolve the issue.
    Rebricking the All-In-One and Resetting the NVRAM
    NOTE: The embedded links in the table lead to specific troubleshooting documents.

    Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
    Did the error message return?
    Yes: Continue to step 2.
    No: Print a test page. If the test page prints, the error is resolved.
    2 Reset the NVRAM of the All-In-One
    Did the error message return?
    Yes: Continue to Checking the Cartridges.
    No: Print a test page. If the test page prints, the error is resolved.


    Checking the Cartridges
    NOTE: The embedded links in the table lead to specific troubleshooting documents.

    Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
    Does the error message reappear?
    Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
    No: Continue to step 4.
    4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
    5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
    Does the error message reappear?
    Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
    No: Continue to step 6.
    6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

    Does the error message reappear?
    Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
    No: Try printing a test page. If the test page prints, the error is resolved

    Nov 11, 2007 | Lexmark X5470 All-In-One InkJet Printer

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