I am have the very same problem. I removed the dish beneath the water/ice dispenser, and located two small screws. These two screws appear to hold the bottom of the face plate to the door. I removed them. However, the faceplate still did not come loose. I suspect there are more screws or clips toward the top.
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open the door pull the door seal, you should see some screws that hold the seal in place you wil have to remove all of them around the door,this will free the inside liner and you will have complete acces to the water and ice dispansers from the backdoor
I have this same model and was facing the same issue. I even emailed Whirlpool but that didn't help.
You can remove the faceplate by removing the spill tray and unscrewing the two small screws in the bottom. Be careful not to scratch the finish while removing the screws.
The faceplate is held on by several plastic hooks around all edges. Carefully grip the bottom of the faceplate (I put my thumbs on the inside where the spill tray was and my index finger below the bottom front of the faceplate). Get a good grip by pinching the faceplate and pull down and out to remove the bottom. Then push the faceplate up to unhinge the top.
You can let the faceplate hang by the wires while you remove the plastic. I'd also use a stainless steel cleaner while the faceplate is off to get rid of any fingerprints you may have left behind.
To reinstall, hang the faceplate on the top 3 hooks making sure there is a snug fit. Then pull down on the bottom and push it in. It took me two tries to get it back on.
The plastic is stronger than it looks but you'll still have to go slow and be careful with it. Good luck!
The dispenser cover snaps off. Look at the bottom corners of the dispenser faceplate and you may see small slots to put a small flat bladed screwdriver inside to help pry the faceplate off. This faceplate snaps on very tightly so it may seem like there are screws holding it in place, but it only snaps in.
Once you have the faceplate off the rest will be easy as you can see what you are doing and what you have to remove.
Note, if you are replacing the funnel you need to know that this part has been updated as of OCT 2005 (stronger clips to hold it in place) and it will not snap into the older funnel frame (the part it attaches to).
If the serial number for your model starts with 510KR or lower, then you will also need the updated funnel frame part number 3210JA0006S.