Question about Sony Playstation 3 (PS3) Console

6 Answers

System update download error 8002F997 on 3.10 update

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  • graybear630 Nov 20, 2009

    the ps3 is working fine but wen 3.10 system update gets to 71% it comes up with error 8002F997

  • graybear630 Nov 20, 2009

    why would it all of a sudden need to be downloaded different the downloads hav always workd in the past..this sucks big time

  • graybear630 Nov 20, 2009

    sorry not much help..thanx for your time

  • graybear630 Nov 20, 2009

    thanx i will try that..

  • graybear630 Nov 20, 2009

    the other bloke explained it a bit better..im not tryn to be a pain jus cheesed off at why these problems occcur..thank u for ur help..

  • graybear630 Nov 21, 2009

    hey there mate..i tried the flash drive update but now its geting to the same point and saying data is corrupted error 8002F997 at about 71%..i restored the default settings before i done the update but it still wont work..would it be any different on a SD card or would the result probably be the same..this is getting very annoying MW2 is waiting lol..any more help would be great..

  • graybear630 Nov 22, 2009

    hey thanx for your help ive tried the USB download numerous times and still no luck. ive gone to the stage of completely clearing my PS3 of memory. but still not working. if i go buy a new unit what is the chance of this thing happening to it aswell. all i wanna do is play my games online. very annoyed at the moment. thanx again for any help..

  • graybear630 Nov 22, 2009

    hey thanx for your help. ive tried that so many times but still wont work. i even went out and brought a new PS3 to try and im still getting the same error at the same % of the download WTF!! im well and truly over it..

  • graybear630 Nov 23, 2009

    hey thanx for your time and advice..realy annoyed at the moment even went to the trouble of geting a new PS3 and still the same out come. i tried totally reformatting my old one and it done no difference. now the new one is doing the same error at the same % of download. is this some kind of joke. all my online friends hav had no trouble. if i knew this would happen i would of not even tried down loading the update but as u kno once you go forward u can never go back. thanx for any help!!!

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6 Answers

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  • Master
  • 10,515 Answers

Hi,

As per Sony,

8002F997

Trying to Update the Firmware, copying to a file and installing from a USB drive failed.

As of now, they are yet to release the patch for this Version. You need to wait for few more days before they would release a patch for it.

The only Option you are left with :-

1. Format and check , if that could fix the issue.

2. Back-up the files on your HDD that you want and th format Utility in System Settings. Then try updating.

Unless, Call or Email Sony, so that they must be aware of the same and they would send you a Patch, even though it is not officially announced, if it's Possible.

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Nov 23, 2009

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  • Sony Master
  • 2,200 Answers

Hi

The fault is not on your end. There are many people complaining that this update is failing to load.The reason for this appears to be that Sony have rolled out version 3.10 within the last few days (November 19 to be precise) and there are more PS3s than their download servers can support.

Therefore the servers are currently overloaded with people trying to update all at once. It is likely that this will self correct and speed up as more people complete the update.

Firmware updates are particularly susceptible to damaged data. If you now have the update on USB - I would suggest that you will first need to format your original PS3 before it will accept the new update. This is due to the possibility that the original failed update has already stored corrupted data. This will prevent the USB update from loading.

Finally to decide whether you really need or want this update in the first place take a look at this and do remember to rate my answer. Thanks.
http://blog.us.playstation.com/2009/11/playstation-3-firmware-v3-10-update/

Posted on Nov 22, 2009

Download from this link below and then put it on a flash drive, memory card, or external hdd. Plug it into the your PS3 and then go to network update then chose the "update via storage media" option. That should work since you are having problems downloading right from your PS3 and should even fix your problems with the new updates.

http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=275&p_created=1184270377&p_sid=GE6cuANj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTU4LDE1OCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1QUzMgVVBEQVRF&p_li=&p_topview=1

Posted on Nov 22, 2009

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  • Master
  • 3,741 Answers

Yes it can be sd card problem.try it with another sd card if you have.
the error occurs due to -------- :
8002F997 Trying to Update the Firmware, copying to a file and installing from a USB drive failed”.
to resolve the error:-- copy file back to USB again and try it.you will have to do this till the error does not go.
click this link directly
http://www.ps3blog.net/about/ps3-error-codes/
also try downloading the update from here link

http://www.us.playstation.com/PSN
follow the instructions on that page then put it on a flash drive, memory card, or external hdd. That into the your ps3 then go to network update then chose the "update via storage media" option. That should work if you are having problems downloading from your ps3 and maybe even fix your problems with the new update.
This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.

Posted on Nov 21, 2009

  • charlymonty Nov 23, 2009


    connect your ps3 at your Friends place where the ps3 is working.and then download the update and check out.so you can confirm is the problem in ps3 or in the operating system where the updates are getting downloaded from the system.
    this will help. thanks keep updated.

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  • Master
  • 643 Answers

Hello, and welcome to Fixya!

Thank you for asking your question here.

That error means, that your ps3 is having difficulties downloading the update.
The way around this issue , is to go to this link.

http://www.us.playstation.com/Support/SystemUpdates/PS3/pc_update.html

Download the update yourself to a computer, then save the update file to a flash drive,create a folder named “PS3” on the storage media device. Within the PS3 folder, create a folder named “UPDATE”. < that is where the update file will go..

From the XMB menu, select Settings , then System Update, and then press the X button.

Select [Update via Storage Media], and then press the X button.

Make sure not to turn the power off during the update process, as this could damage the firmware and cause the machine to need to be replaced.

If you have any questions or difficulties please feel free to reply!



Posted on Nov 20, 2009

  • Tre Elkins Nov 20, 2009

    Did transferring the update file via the flash drive help at all?

    One of the many reasons these updates fail, is sometimes when you first try to download the update normally, via the ps3, the network can hiccup basically.. And then at that point, the download gets stuck at the same progress point.

    It can be a playstation server error, an internal machine error , or any other number of small nuances.

    That is why they provide the file as a download in case these error occur.


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  • Sony Master
  • 19,396 Answers

Hi.

that happens when an update file is corrupted, or if it cannot be downloaded completely.

If the PS is starting, to complete the update you can try

If the PS is not starting try a reset. You will need to disconnect PS power cord, then to plug it back in, while holding power button down at the same time.
You will hear the console beeping twice, and then the PS will restart and hopefully complete the download.

If that does not work, contact Sony at the number listed on the owners manual.

Regards.

Posted on Nov 20, 2009

  • 2 more comments 
  • Ginko
    Ginko Nov 20, 2009

    Hi.

    Download the update into a memory card, and try updating from there. If that is what you are already doing, then you may need to download the file again.

    Sorry you left bad feedback, now the question will be relocated to a different expert.

    Good luck and goodbye.

    G.


  • Ginko
    Ginko Nov 20, 2009

    Because the download is not complete.


    Goodbye.


  • Ginko
    Ginko Nov 20, 2009


    No much help because you refused all our questions.

    Each time you refuse question gets relocated and experts do not care to follow your problem as you gave already a bad feedback.

    I hope next time you will use fixya in a better way. We have also a free support section in case.

    Goodbye.


  • Ginko
    Ginko Nov 20, 2009

    Ok, no problem. Next time you ask us just wait before refusing. If an expert is not guessing or totally unhelpful, ask clarifications, and answer expert question before refusing, or the service risk to become totally useless.

    Goodbye.


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