Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I am getting a blue grid popping up. It is full screen and only lasts a few seconds. On one occurance it remained on the screen and I had to power the unit off. The program is still viewable behind the grid. I have a DVR so I reversed the program and reran the portion where the grid popped up and it wasn't there so it has to be the TV.
You have a defective light engine. Here's what you can do..we just went through this about 2 months ago. Call Hitachis custimer RELATIONS department at 800-654-7013 and tell them you have a defective light engine. When you initially call, they will act like they've never heard of this problem but they have. They will give you the name of some certified Hitachi Dealers in your area. Once you call a tech to come out and confirm that it's a bad light engine, call Hitachis customer relations department back and they will call the dealer directly to confirm the problem. Once the problem has been confirmed by the dealer, Hitachi will send the part directly to the dealer to come out and install.
Now here's the deal. Hitachi will repalce the part (cost around $1500) but they will ask you to cover the install. Our install was $400 but others on this board have paid less (range $200-$500). If your set is still under warranty, Hitachi will pay for the install and the part but regardless if your set is under warranty or not, they ARE paying for a brand new light engine.
A couple of quick things to look out for, please do not let any dealer or store tell you that you have to pay for this part. Hitachi is covering the cost. They have not recalled this part but they are replacing it after you have a tech out to confirm the problem. Also, only deal with the CUSTOMER RELATIONS department and not Hitachis customer service department. The regular customer relations department is no help at all. Good Luck:)
Posted on Jan 14, 2008
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