Question about RIM BlackBerry 8800

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I just got off the phone with Sprint. Unfortunately, I cannot remember my password to my Blackberry 8830 and I'm on my final attempt to "remember" it. I was shocked after giving Sprint all my information to verify that I am who I say I am, that they cannot help me w/ re-setting my password (only the Voice mail one). Help! Is this true? That all of my data will be wiped out?? I wasn't using Desktop Manager to back up my numbers.....didn't know at all about this until this evening. I've been a Blackberry user for 2 years and have never had any issues. I'm desperate as this is my work phone.

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Yeah :( the blackberry is password protected within the device after 10 attempts it will delete all the information of the phone. i know it sux it happened to me once

Posted on Apr 02, 2010

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1 Answer

I want to reset my blackberry 8830


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After the 10th attempt, if you get the password wrong, it will have you type in blackberry again and it will completely wipe your Blackberry of all your personal data and it will reload itself back to factory default.

If your password has numbers in it, make sure you are pressing the ALT button down to make sure you are typing in a number, or plug your Blackberry into the computer with Desktop Manager installed and attempt to type in your password using the computer keyboard.

Basically, this is a security measure in case someone gets a hold of your Blackberry and attempts to break in to get your personal information.  RIM Blackberry does NOT have your password, so unfortunately a RIM tech support agent cannot retrieve your password.

Hopefully you have created a backup of your Data using the Desktop Manager, so if you cannot remember your password and the device wipes itself, you can restore your data from the backup with the Desktop Manager

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