Question about Netopia (3342) Modem
Problem with my Arris Comcast modem. It is a TM602G, at random times the box will restart itself. Sometimes it restarts itself 3 times at once. I would like some help, I called comcast but they said it is fine.
I just had a tech out yesterday regarding this problem on a TM402 - restarts under high network saturation (big uploads or downloads). According to the tech, this is a know issue. Comcast upgraded their network to support multiple carriers (called channel bonding) dynamically. Due to this upgrade, when your modem is demanding high bandwidth for large downloads, essentially, it requests an additional carrier (or channel)...when that request is initiated, the modem's hardware (and firmware) can't connect to more than one channel at a time, therefore, it "gets confused" and restarts itself to attempt to fix the problem. I upgraded to the TM602, and the problem is still there. This is because the channel bonding feature requires a Docsis 3.0 capable modem. The Arris TM702 is the first in the Arris line to offer docsis 3.0. I called Comcast and they are upgrading me to the Arris TM702 (which is a 50M down/10M up service, btw) for an additional $30/month - well worth it for the stability which I require.
As far as Comcast saying that it's fine, call them back with the information I provided, and ask to get you to a tech who can better service your needs...unfortunately, the "tier 1" techs don't have a clue.
Posted on Dec 07, 2009
The restarting of your modem is that the modem is bad or the power supply is bad call comcast have them send you a new one . Broadband will not reset the unit
Posted on Nov 21, 2009
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 17, 2013 | Arris Touchstone Telephony Cable Modem...
Aug 28, 2011 | Arris Computers & Internet
Apr 13, 2011 | Computers & Internet
Oct 14, 2010 | Computers & Internet
May 14, 2017 | Arris Touchstone 450a (CM450) Modem
Oct 31, 2009 | Computers & Internet
Oct 11, 2009 | Arris Touchstone 450a (CM450) Modem
Sep 28, 2009 | Linksys Wireless-G WRT54GS Router...
Feb 15, 2009 | Arris Touchstone 450a (CM450) Modem
Jun 06, 2008 | Arris Touchstone 450a (CM450) Modem
May 27, 2018 | Canon Computers & Internet
2,347 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: