Question about NEC Electra Professional ETW-16DC-2

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Electra professional nec

Trying to transfer line 1 incoming calls to another line so that line one stays open so that we can view caller ID. Any way to do this? Thanks

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I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.

  1. Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
  2. Get Caller-ID on all lines.

Posted on Feb 12, 2008

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