I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
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Next time you have an incoming call:
-Leave the handset down (do not answer the call).
-Press the 'transfer' button to scroll through the different displays until the caller ID is shown.
-Lift the handset to answer the call.
-The next time you have an incoming call it should show the caller ID.
Thanks for using FixYa. I think you have stored more than 100 Caller ID messages and hence the caller ID is not showing on Uniden Tru8888.In the following cases the caller ID will not be shown-
If you answer a call before the Caller ID message is received (for example, before the second ring), the Caller ID message will not appear.
When the call is received via a telephone company that does not offer Caller ID service, the caller’s phone number and name does not appear. (This includes some international calls.)
When the call is via a private branch exchange (PBX), the caller's phone number and name may not appear.
You may receive any one of the following messages:
When a private name is received; Private Name
When a private number is received; Private Number
When a unknown name is received; Unknown Name
When a unknown number is received; Unknown Number
When invalid data is received; Incomplete Data
The Caller ID list stores information for incoming calls - even unanswered calls. You can store up to 100 Caller ID messages and phonebook entries (including Speed Dials) for each handset and the base. You can view the Caller ID list through the handset or base during a call or when the phone is in standby mode.
Memory locations for Caller ID messages and Phonebook entries (including Speed Dials) are common, you can store up to all 100 entries for each handset and the base. Caller ID messages are not stored when you have 100 phonebook entries. When you have stored a total of 100 phonebook entries and Caller ID messages, the oldest Caller ID message is overwritten.
Please do rate the solution and revert for further assistance.
You need to go into programming and turn cid on for all co lines on your c1 card and on all ext's that you want to show cid on incoming calls. Follow these steps :
to enter programming, you can use any display phone. Without picking up the handset.
passcode = 4321 (if it has'nt been changed)
press the speaker btn
you will see 201 . press the ans/rls key, this will change where the 201 was to all
use the volume arrow up to change to CID ALLOW
press the right softkey (this key is the triangular key under the display just to the left of the scroll key.
Now, press the speaker btn and dial 414
you will see 701 in the top left of the display .
press ans/rls key. this will change 701 to ALL
press the volume arrow up to change from normal to cid trunk
press the right softkey under display .
press transfer to exit programming and you should have
Not sure it this is a solution for ALL your problems, but...
I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."
The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).
Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:
MENU GLOBAL SETUP IN-USE LINE SETUP select LINE 1 switch to TYPE B
This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.
Now Cheryl, it sounds like your issue is more involved than this -- I didn't have any connection problems -- but perhaps they're related -- you might try my solution.
this problem points to 1 main thing:
your line voltage is low
how many phones are connected on the line?
if there are more then 3-4 its too much!
you got only 1-2 ?
call the phone company and tell them u got a low tone...