Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune says its locked even though its not

The zune says its locked even though the little switch in on unlock

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Call 1-877-GET-ZUNE I just did and told'm that i'm not the only one thats having this issue and that i found thousands of other people online were having this issue too and they spoke to someone in their office came back and said yep we'll send you a pre-paid sticker or you can download one online adn mail it to them free of charge and they'll fix it for free and mail it back to me. They told me it'd take 15 calender days once they recieve it. hope this helps cuz i've been dealing with this issue for about a year or so it just started doing this one day for no apparent reason.

Posted on Dec 21, 2009

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Hi if the lock switch is stuck on hold and the lock switch is in the off position you will need to get the lock switch/head phone jack assemble replaced in your player.

If you need more help, parts or repair services you can go to my repair service web page at and find info to contact me if needed. thanks

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