Question about Dell Inspiron XPS PC Notebook

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Bad motherboard? My Dell Inspiron XPS GEN1 has been working fine until I lifted up while using it and suddenly it shuts off and does not turn on no matter what. There was a burning smell as well. I tried to open the laptop, but one of the screws is deshaped and cannot be removed. So I cannot take the palmrest off. I did notice that if I have RAM in the top slot, when I hit the power button, none of the indicator lights light up as they should. However, if I have only one RAM in the bottom slot while leaving the upper slot empty, the first light on the left light up for one second and then goes off. Is there a way to definitively find out if the motherboard is gone or what's other possible cause? The RAM situation is really weird as well. Anyone please help! Thank you!

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From what you describe the Motherboard has most likely failed.

Troubleshooting steps:

Remove battery, Memory, fans, drives so that you have bare minimum components in the system, try to power on with AC, you should get a series of beeps. If no beeps, definite motherboard.

If the system shows signs of life, power off, add a memory module, try again, see if system POSTs. If it still will not post, motherboard. If it does, keep adding items one at a time till you ID the failure

The other possibility is the Video card, since it is removable on this model

Posted on May 18, 2010

  • leerobin May 18, 2010

    Yeah, my problem is that since one of the screws is deshaped, I can't take it off and neither the palmrest. So I can't remove most of the accessories as you suggested.



    Do you know how to take off a deshaped screw? Or is there a definitive way to diagnose without taking the palmrest/accessories off (obviously, I can take out memories, hard drive, CD drive things like that). Thanks a lot!

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Posted on Jan 02, 2017

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