Question about HP PhotoSmart C4385 All-in-One Printer

1 Answer

Hello, My HP C4385 gives error message USB or Wireless not connected. Printer works, but scanner does not. It says not connected.

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  • crandall227 Nov 20, 2009

    Hello,

    No cables. I am using the printer via wireless.

  • dDex
    dDex May 11, 2010

    Hi, Do you mean you can print but unable to scan? Did you try to reconnect all cables?

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  • Contributor
  • 34 Answers

Download the drivers straight from hp theres an error in one of the files

Posted on Nov 20, 2009

  • nielsen_auto Nov 20, 2009

    are you trying to strart the scan process from the computer and it give the error message or when you try to scan at all

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1 Answer

Won't scan Message: UBS oe wireless not connected.


did this scanner work before? if so and the USB is connected the scanner has failed or the software is not installed for the scanner.

Oct 02, 2010 | HP PhotoSmart C4385 All-in-One Printer

10 Answers

Can print but not scan


Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.
  1. Turn the power to the computer off.
  2. Press the power button (c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
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Oct 31, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Hp c4385 all in one will print but not scan from my macbook pro, pressing the scan button reads usb or wireless not connected....how can i fix this


just replace the scanunit inside the Scanner Assembly (over the printer NOT inside), try to put the printer in a clean place
Regards
walid sayed
Egypt

Mar 16, 2010 | HP Office Equipment & Supplies

1 Answer

My printer and copier works fine, but when I try to scan I get the message, "usb or wireless not connected'


The error message usually occurs when there is a problem with the cable connection between the computer and the printer/copier. The scanning requires a very clean signal between the two units. The cable should be no longer than 2m. Try a good quality cable and the problem should be solved.
Let me know if this works. Thanks.

Jan 27, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Prints, but scanner does not work, message 'USB or wireless not connected'


You may have to remove the printer software and reinstall it. Be sure to turn off firwall when installing software. Also, configure firewall to allow printer and scanner as exceptions, or turn off firewall when trying to scan

Aug 16, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Can't Scan


go to hp.com and check for an upgrade to fix this problem. you'll be amazed at how many different things you may find to resolve this issue.

Jul 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

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The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

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HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?


Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Dec 05, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Apr 14, 2008 | Computers & Internet

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