Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Unit makes a clicking sound at end of the power-up sequence

At the end of the power-up sequence the mechanism on the right side (scanner) makes a clicking sound and the unit will not advance through this step. Shows "scanner error."

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Sounds like the scanning mirror might be locked - during shipping, the mirror is locked to prevent damage. Look around the back or the underside of the unit and look for a slider with a lock/unlock picture on it. Slide it to unlock and the mirror should be free to move.

Posted on Nov 20, 2009

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My workcentre PE 220 scanner locked . How can I scanner unlocked? Because there is no button in scanner???

Rick Kasper's solution is a good start. There is no mechanical lock for the scanner head (below the glass plate upon which the material to be copied may be placed).
The "scanner" in this context is the optical head that slides along a rail below the glass plate. Its movement from the home position is monitored by a photo transistor. If the scanner head fails to release from its park position under the left hand window as it should, including during the power-up sequence, the failure message will appear.
If you hear a fairly loud whining sound (from the stalled scanner head drive motor) during the power-up sequence followed by the "scanner locked" warning, it indicates that the scanner head is hung up mechanically in its park position below the left hand scanner glass. Verify this by opening the Automatic Document Feeder (ADF) before powering up and note lack of movement of the scanner head assembly. Following the sequence outlined in the service manual, remove the scanner + ADF assembly, open the scanner assembly and move the scanner head on its rail to free it up. Take care to reassemble the scanner head with the white nylon slides properly placed on either side of the head.
If however, during the power up sequence you do not hear the whining noise, it is a sure indication that the motor has either failed or that no drive power is applied, but this is rare compared to mechanical hang-up.

Sep 21, 2011 | Xerox WorkCentre 220 All-In-One Laser...

1 Answer

When I plug in the scanner it starts to scan straight away before I've pressed any buttons on put anything on the bed to scan! The laser then gets stuck at the end and just keeps clicking away

It is normal for this scanner to briefly "scan" when it is plugged in. However, the moving lens shouldn't go all the way down to the back end. It sounds like the scanner is physically damaged, most likely the belt slipped several cogs and now the scanning mechanism is out of alignment. Look into warranty service for the unit.



Dec 01, 2010 | Canon CanoScan LiDE 25 Flatbed Scanner

1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel

I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Epson Stylus NX105 scanner started clicking when turned on...

I dismantled the printer because i've been having the same issue. It recedes to the right and begins clicking because it is at the end of the track. For some reason the scanner isn't registering that it is at the end of the track and keeps persisting making the gears jam up on the other end because they obviously can't move any further. Any suggestions as to how to fix, or master reset?

Aug 28, 2009 | Epson Stylus NX105 All-In-One Printer

1 Answer

Scanner lockup

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.(You can apply little more pressure if it does not move easily)
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.(If possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

Oct 19, 2008 | HP PSC 2410 All-In-One InkJet Printer

5 Answers

HP Printer Color LaserJet 2840 Printer makes clicking noise and shows on display: Scanner bulb warming up - scanner error 5 Turn off then on but this does not work. Is it mechanical problem or software...

I Have A HP Laserjet 2820 on power up went through to scanner bulb warming up then made a clicking noise comming from scanner unit it was trying to escape the case. if this is the same as yours the problem is that the scanner unit can't find the home position strip mounted betweent the gray case wide piece right hand side as you look down on scanner unit with lid up & the top of the scanner glass inside the scanner unit to get to it you must remove top section of the scanner unit & cleean underside of scanner glass please E-mail me if you want full instruction.

Oct 13, 2008 | HP LaserJet 2820 Printer

2 Answers

Clicking nosie from scanner bed on epson cx5800f

I had a similar problem, the scanner bar was stuck to the far left side. Here's how I fixed it:

1)Unplug the printer, disconnect any cables/phone lines to it.
2)Lift up the entire scanner bed housing(you will see the printer ink cartridges).
3)Locate the access patch (approx 1 cm x 1 cm square) along the left edge of the scanner bed housing(this is the side that closes in, next to the keypad buttons).
4)Using a small knife blade, peel off the patch from the corners and edges(it's sticky. Save it, you can stick it back over the hole when you're done).
5)Stick a pen through the access hole, and push the scanner bar to the right, approximately 2-3 inches.
6)Now, close the scanner housing, plug in the printer, and power it on.

It should reset and re-calibrate the scanner bar. If it doesn't, repeat steps 5) and 6) a couple times, until the printer correctly performs calibration. Then, you can put the sticky patch back over the hole, and you're ready to go. Hope this helps!

Jun 28, 2008 | Epson Stylus CX5800F All-In-One InkJet...

2 Answers

Printer\scanner not working.

Dec 30, 2007 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Unusual noise

scanner unit initialises on power on condition. scanner unit moves to right extreem end and makes banging noise. This problem is due to scanner unable to find the home position. open the flat bed glass unit . one end of there will be black colure with white stip. apply black marker ink on black colour and fix the blass back to griginal position. scanner will work.

May 06, 2007 | HP PSC 1610 All-In-One InkJet Printer

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