Question about Cell Phones

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When I click on any message indicator it wont open to retrieve the messages

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  • michelle383 Nov 20, 2009

    My phone is Blackberry 8230  the screen is lit up I can move the cursor around but it will not allow me to click on anything. I can see incomming calls and messages but I can not answer them. 

  • michelle383 Nov 20, 2009

    I can't go to my options as it wont allow me to open that screen. 
    I can move my cursor around but when I click on icon it will not open.  

  • michelle383 Nov 20, 2009

    I still need help...

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  • Cell Phones Master
  • 19,396 Answers

Hi.


This often happens when yoiu have a message stuck in Outbox or Inbox.

Try removing the memory card, and starting the phone with no memory card inside.

If that does not work you will need to hard rest the phone to factory settings. In that case procedure depends on the phone model.

Regards.

Posted on Nov 20, 2009

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  • Master
  • 2,185 Answers

Hi Michelle,

Is your messages save in your phone's memory or memory card? If they are saved in memory card, turn the phone off, take the memory card off and then you can just do a reset the phone to factory default. Then return the memory card and see if you can now view messages.

By the way, what is the make and model of your phone?

Posted on Nov 20, 2009

  • virtualhost
    virtualhost Nov 20, 2009

    Try to perform a soft reset on your Blackberry. Press and hold ALT + CAP + Delete to perform a reset. Then open your blackberry to remove the battery pack for one minute and then return it back and start the blackberry. This will not result in data loss.

    If the above solution did not work, you might need to do a Master Reset. Just be warned that doing this would wipe all saved data in your blackberry. You can follow the steps provided here:


    1. Scroll to and select the Settings Icon (to select push the trackball in).

    2. Scroll to and select the Options Icon.

    3. Scroll to and select Security Options.

    4. Scroll to and select General Settings.

    5. Press the Menu key, then select Wipe Handheld.

    6. The device is going to confirm that the data will be erased. Select Continue. Again, master reset will result in the loss of ALL user data!

    7. Enter "blackberry" to confirm handheld wipe.

    8. Restart your blackberry and try to see if it solved the problem.
    Another way of doing a Master Reset is thru the BlackBerry Desktop Manager. For details you can click the link below.

    http://forums.wireless.att.com/cng/board...

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- PhoneRescue focuses on recovering the most important 22 types of iOS content, including messages, contacts, notes, photos, app documents etc.
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