Question about HP OfficeJet K80 All-In-One InkJet Printer

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K80 "scanner Failure"

"Scanner Failure" notice. No functions work. I've tried all button combinations, powered on-off, etc. Is it driver related? Is it dead?

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  • sgutwin May 02, 2008

    have same problem...error message says scanner failure - power off then on, but doesn't work. try and copy and it says warming up, but doesn't...

  • angelam May 25, 2008

    Same problem. Have tried removing and re-installing software. Powering unit and computer off and on. Nothing works.

  • Anonymous Aug 13, 2008

    i have same problem , i did buy a 2the handed because i did like this k80 but ges what , same problem also .

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Same problem here...error message says scanner failure - power off then on, but also doesn't work , ges what , id did buy the same in 2the hand , also same prroblem this is sh...

Posted on Aug 13, 2008

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HP k80Xi Scanner failure


for all-in-one printers very often we must install drivers for the scanner section and some times the universal drivers under your model works fine you sure try that.

Oct 04, 2012 | HP OfficeJet K80 All-In-One InkJet Printer

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Background changeover unit failure on 6130dj scanner. Tried cleaning it, rebooting pc & downloading driver . . . what else can I do?


Hi,

When a background switching malfunction occurs, "F" and "4" will display alternately on the function number display panel of the scanner.

Wipe the top and bottom glasses located inside the ADF with the Cleaner F1 and check if the problem persists.

If turning on the scanner again does not recover the situation, then follow the procedures provided below:
1 Does the same symptom occur after turning OFF and ON the scanner? Press power button of the scanner for more than 2 seconds to turn it OFF, and after more than 2 seconds elapse, press the power button to turn the scanner ON.
2 Are the cables between the Control PCA and the BW Motor damaged? Or are the connectors connected correctly?


3 Is the white reference work properly? If not, then replace the BW Motor.Perform background changeover test.
4 Is the OPT Unit installed correctly? Check ADF (Front) and ADF (Back)
5 Replace the Control PCA and see if the error is resolved.
6 Replace the OPT Unit and see if the error is resolved.
Hope the above information is helpful.
Thanks,
ScanCare

Apr 26, 2010 | Fujitsu ScanPartner fi-4120C2 Path-Through...

1 Answer

Printer works, scanner/copy does not


The problem could be because of ONE out of TWO problems listed below. Try the steps recommended and it should fix the problem.
Thanks,
Abhishek

Jan 24, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Can dial number, says page sending and then 'scanner failure turn off. When you turn off and then on again intializing comes up. When you try and dial again it says warnming up and then back to scanner...


try connecting it directly to wall instead of surge protector, and see if that resolve the issue, if not than printer needs to be serviced bu authorised service provider

Aug 12, 2009 | HP OfficeJet K80 All-In-One InkJet Printer

1 Answer

Cant scan from hp 3110 photosmart printer


You are having hardware communication problems caused, very likely, by driver installation troubles. Go into CONTROL PANEL and then SYSTEM and then DEVICES and look for the scanner there under IMAGING DEVICES and check to see if it has an exclamation mark next to it, or if any other device has this mark, meaning that drivers are not installed for it. If there is no scanner but you have a warning icon labeled UNKNOWN DEVICE, this is the problem. If you find any non-functioning hardware devices, this is probably it.

Try this as a fix. Unplug the cable to the printer/scanner.

Go online to HP and download the latest drivers and utilities for the scanner/printer and save them to your desktop.

In CONTROL PANEL, open ADD REMOVE PROGRAMS. Scan down and remove (uninstall) anything related to the HP printer or scanner, everything. Then reboot. Then install the drivers and utilities on your desktop you saved previously, plugging in the unit when prompted to do so. If you are never prompted, plug it in at the very end when everything is installed. If this routine fails, try rebooting the system without the HP scanner plugged in, wait for a complete start-up, and then plug the scanner into a different USB port and follow the directions on screen taking note of any failure messages. PS: the scanner/printer needs to be powered on through all of this, of course. :>)

Good luck

Nov 16, 2007 | HP Pavilion dv4000 Notebook

10 Answers

"Scanner Failure" displayed on led panel EVERY time


The solution is at the HP website. see here

Solution five: Reset the product

Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

Oct 28, 2007 | HP OfficeJet D135 All-In-One InkJet...

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