Question about JVC KDAVX44 Car DVD Player

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Accessing music files on ipod is SLOOOOOOOOOW!!! Any way to trouble shoot? I have 5th gen iPod video with current firmware. I've tried to reset the unit and JVC says I should send it into their service center. I would love to avoid that hassle. Any tips? I mean SERIOUSLY slow.

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  • dutyguy Nov 20, 2009

    It takes forever to go through my catalog. Say you want to just listen to a particular artist/album. It will take you minutes to just get through the first couple letters of the alphabet. To go from A-Z it will take at least 1/2 hour. It is ridiculous. I'm essentially handcuffed to just shuffle my ENTIRE catalog and hope I get songs I'm in the mood for.

    The ipod is not the issue. It is the firmware/software for the unit. JVC has neglected to address the issue and deny there is any problem. THey want me to ship it to a service center. Couldn't just upgrade the firmware/software??? Instead, they discontinued the unit for a new model. Awful customer service.

  • Philip Frye
    Philip Frye May 11, 2010

    Question: The JVC or the Ipod is slow in accessing your music files? Blessings, A/V Media Guy.



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Even though I personally love JVC products they are not known historically for their customer service. It's even worse now with the economy as they have scaled back their customer support in the US. It's almost impossible to get to a person and not just a voice mail.
Your only solution is to send your deck in for them to update the firmware on the deck. They don't even allow dealers to do this 'unlike Sony products'. Has to be done by the factory.
Unfortunatly they are not the speediest in repairs either. Make sure if you send it in to get a cost and a Case # as they are known to loose products.
Sorry to share the bad news.
A/V Media Guy

Posted on Nov 21, 2009


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