Question about Canon PowerShot S5 IS Digital Camera

4 Answers

My canon S5 IS is not recongnized by Windows XP in my PC

Im desesperate, I installed all the software and when I connect the camera through the interfaz cable is not recognized... I think for windows XP I need a special USB Wia driver for this model, but i cant find it anywhere to download... what can i do to solve this?

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  • cr1441 Feb 01, 2008

    I also cannot get my pictures to download. I have reinstalled the software, restarted the computer. When I connect the camera to the computer, the sound indicates the computer recognizes a connection, but not the camera.

  • Anonymous Feb 06, 2008

    I'm having the same problem. Sometimes my windows XP recognizes the camera connection, sometimes it doesen't. Just recently started having this problem as it didn't occur for the first 7 months that I've had the camera. Also, when downloading photos, it will download about 6 or so pics (out of 40 total) then simply stop and the camera will freeze up. I've tried everything that I can think of to solve this problem....just emailed Canon for help. Very very frustrating.

  • charlottelee Mar 26, 2008

    same here. have reinstalled software, checked for new drivers. unistalled parts of program not being used i.e. movies in case, checked out the canon website for info. thought it might be a cable problem. tried reverting to microsoft to download pics still no joy. too frustrated to keep on for today.

  • alejandrita Mar 29, 2008

    Canon had no solution for this via mail... they asked me to call the service center, but in my country there is no canon support service center or something like that !! so...

  • Anonymous Apr 03, 2008

    When i plug in my Power Shot S5 IS the USB device is not recognised. I use the same cable and USB port for two other cameras and they all work ok.
    I installed the software from CD and tried connecting to the camera but that failed to find it. I have reinstalled the software many times. whats wrong? :(

  • Anonymous Apr 23, 2008

    I have the exact same problem... installed everything necessary, etc, etc... I'm operating on a Windows Vista though, not an XP.

    Since it seems as though the computer itself recognizes the camera, but the software does not, I have ended up cutting and pasting the pictures from my camera manually through "My Computer" and into another permanent folder on my desktop. It works, but it's not what I paid for...

  • Irisblues Apr 23, 2008

    I have the exact same problem... installed everything necessary, etc,
    etc... I'm operating on a Windows Vista though, not an XP.

    Since it seems as though the computer itself recognizes the camera, but
    the software does not, I have ended up cutting and pasting the pictures
    from my camera manually through "My Computer" and into another
    permanent folder on my desktop. It works, but it's not what I paid

  • Anonymous Jul 09, 2008

    Same here. I've been uploading pictures constantly for 6 months and all of a sudden the camera is not recognized and now the USB mass storage device is giving me problems. Using another USB port does not help. I have Windows XP.

    Pictures from the same camera upload beautifully to my daughter's Macbook, by the way.

  • jonlrose Jul 27, 2008

    yep, me too, worked fine for 3 months then nothing. when i plug it in windows recognizes a device but places an exclamation point by the device driver and says it has trouble...wont work, etc... so i am wondering why this S5 IS model is not on the HCL and also why there are no solutions for purging the previous installation of WIA/Twain drivers and installing fresh, (obviously uninstalling/re-installing canon software does nothing, Jay-Jay, have you tried, No.) I reinstalled all usb drivers, Canon software, possible conflicting programs, and test it in another pc, (worked just fine) and still nothing. i will keep looking for a solution and if found, try to remember to post it here. good luck all!

  • Anonymous Aug 05, 2008

    I do have the same problem. I have Windows XP and Canon S5 IS. It works fine for last 3 months. Now it is not recognising. I uninstalled and also removed all the Registry keys related to Canon and re-installed. Still not working. If any one find the solution please share it.

  • Anonymous Aug 11, 2008

    Same problem with powershot G5

  • Anonymous Sep 02, 2008

    I have the Canon Powershot G3 and the Canon S5IS. Both were working fine in downloading via Zoombrowser. I recently had a problem with my computer and had the OS reinstalled and had to reinstall all the software. I have installed the software for the G3 first and it picks up the camera and downloads. I then installed the later software for the S5IS and the computer doesn't recognise that the S5IS is connected. The G3 is still working happily. I tried uninstalling all software and started again - no luck.

  • Anonymous Oct 01, 2008

    Same problem on win 2000

  • charlottelee May 11, 2010

    unplugged and uninstalled lexmark - still wont work. Canon says this is microsoft problem. Also suggested I check registry. Found lots and lots of Canon including head office registered there???? Also said reinstall window to clear registry - maybe later. Also buy cardreader suggested.




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I am afraid this is a microsoft O/S issue. It will not allow 2 imaging devices with twain drivesrs to be recognised at the same time. You have to disconnect one at the usb plug before the O/S can see the other one.

I have a scanner with twain drivers and XP will not recognise my S5 IS until i unplug the scanner. The O/S is recognising the camera as an imaging device rather than a usb mass storage device like for my other cameras.

Either MS need to fix this conflict issue or Canon need to reconfigure their drivers.

Posted on Apr 06, 2008


I have same problem too. I connect the camera to XP via USB and its says that there is no connection. Only thing that has helped is to use photoshop.. There is something called import and my camera is shown there. But it takes a hell of a lot time! And images must be changed to .jpeg.. And the card is too big for my computer to understand. Well, fortunately I have Linux witch finds my camera!

Posted on Jul 12, 2008

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Use a card reader instead of USB.

Posted on Mar 30, 2008

Got the same problem. does Canon has any response ?

Posted on Mar 28, 2008

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