Question about RIM BlackBerry Bold 9000 Smartphone

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My bold may not connect. when it tries it takes an excessive amt of time. when the blue progress line finally gets to the end it freezes. message:unable to connect to the internet

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  • wwainwr Nov 20, 2009

    I have the data plan and i can connect to my wireless at home. the device appears to have a problem connecting to the server. error mess: communications failure has occurred. server busy, try again later.
    Even taking battery out and resetting takes a long long time.

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HI,

If you do not have any Blackberry data plan with your carrier then you cannot use the applications on the blackberry which requires internet.

If your service provider said that you can connect to WIFI internet at your home or at any hotspot then:

Go to options > Advanced > Browser, set your browser to HotSpot browser.
With Wifi, you don't need a data plan to connect the browser.

IF the above doesnot fix the issue then:
Do a soft reset by leaving the phone on, pull the battery and replace. It takes a couple of minutes to reboot and finlly clear all of your browser caches.

This should fix the issue.

IF you have a data plan with your carrier then you will have to contact them and only they can help you fix this issue as they will provide you with ip address to manually setup the internet.


Thank You for using fixya.

Posted on Nov 20, 2009

  • Priya darshan Nov 20, 2009

    HI,

    You will have to perform a hard reset on your device that is the only option you have and if the issue is not solved then it is a problem with your service provider and not your blackberry.
    Note: Backup all applications
    before resetting the BlackBerry device using the Backup and Restore tool on the BlackBerry Desktop Manager.
    With Java® based
    devices, this is accomplished by removing the battery, while the
    BlackBerry device is powered on. Hold the battery out for about 30
    seconds, and replace. The BlackBerry device will reboot.
    Note: A hard reset on a C++ based device is accomplished by pressing the Reset button.

    Note: To perform a hard reset on a RIM models 850, 857, 950,
    or 957 device, insert the end of a paperclip inside the small hole on
    the back of the handheld.


    Thank You for using fixya.








  • Priya darshan Nov 20, 2009

    Hard reset details for your model RIM BB Bold 9000:

    NOTE:Please make sure you back up all your personal data using the Back up/recovery option in the Desktop Manager.


    1. Go to 'Applications Menu'
    2. Select 'Options'
    3. Select 'Security Options'.
    4. Select 'General Settings'
    5. Press the 'Applications' key
    6. Select 'Wipe Handheld'
    7. Select 'Continue'
    8. Type in the word 'Blackberry' to confirm


    Thank You for using fixya.



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