Question about SanDisk Sansa e260 MP3 Player

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Blank Screen After Database tries to refresh

Just downloaded some songs yesterday. When I unplugged the USB and went to use the Sansa, it tried to refresh the database and almost does but stops 3/4's of the way an goes to a blank screen. I've tried turning it off and on several times and it doesn't work. I've tried re-connecting the USB and the Sansa doesn't even show up in MyComputer????

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  • Anonymous Nov 12, 2008

    razorback, before i connect, should it be in recovery mode?

    i did it in recovery mode and everything was working fine until i clicked OK after it asked me if i really wanted to format... it said "windows was unable to format the player" or something similar...




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If you tried everything you could then Format the player. It will erase everything and will Very much fix anything wrong with the player. To do That go to start>my computer>Mp3's Drive. Probably a Letter like (F:) or (G:) which ever the mp3's drive is. Then Right Click on the Drive and Click Format. it will ask if you want to format, as it will erase everything. Click yes and perform a "quick format" when done. safely disconnect from the computer and restart. then load the songs. It should work then. Hoppe this worlks. :]

Posted on Feb 20, 2008


Sorry soluton #1 doesnt help and then it don't show op on cpu so what do i do???

Posted on Jun 14, 2008

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Razorbak -- the computer isnt recognizing his player... that means it wouldnt have assigned a drive letter

Posted on Jun 13, 2008

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1 Answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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