Question about Canon PowerShot SD870 IS Digital Camera

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Canon PowerShot SD870 IS camera - Lens Does Not Fully Retract

I have the Canon PowerShot SD870 IS camera. For an unknown reason the lense will not fully retract into the camera. When I turn on the camera it does fully open, but the picture on the screen is slightly out of focus. Is this something I can fix myself?

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Canon SD870 IS. Lense Error. Would not retract on power-down. Lense error reported when retracting zoom.

Noticed the rectangular frame about the lens was rotated off center. Manually rotated (squared-up) the lens rectangle while repeatedly powering the camera on and off. Modulating the power allowed for easier rotation of the rectangular lens frame.

Once the lens frame was square with the body of the camera, the lens completely retracted on power-down, and also zoomed in/out without error.

Posted on Dec 23, 2009

  • prashantr06 Jul 15, 2011

    This worked.... Thanks buddy...

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My canon SD870 was switched on in my pocket, as I took a step I heard a crunching noise come from the camera.

The lens barrel was half retracted and the cap with the writing on the lens was at the incorrect angle - any pictures I took were blurred.

I switched the camera on and off whilst gently holding the end of the barrel. This allowed me to feel which way the camera was trying to twist the barrel (to allow it to extend / retract). Once I knew which way the camera was trying to twist the barrel as I turned the camera on or off, I very gently helped the barrel twist by applying a turning motion in the same direction with my forefinger and thumb. After a couple of attempts (with a bit more pressure each time) the camera barrel clicked and normal service was resumed.

Hope this is some help to someone- good luck!

Posted on Jan 04, 2010

  • LSDKJFLKSDJF Jul 19, 2011

    Same thing happened to me...turned on in pocket, lens stuck. Tried your fix and it worked perfectly! THANK YOU SO MUCH!!!

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 20, 2009

  • elash725 Jun 17, 2011

    Thanks a lot. I'm sure that the repair would have been close to the price of a new camera. I twisted the lens with a bit of force and it retracted. Now it's working but the cover needs to be pushed down a bit for a clear shot. Thanks for posting this solution.
    Elroy from Toronto

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My Canon Sd870 won't focus clearly. Everything else works fine. Please advise. It just passed warranty period. Thanks.

Posted on Dec 23, 2009

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A combination of 6 and 7 from typrice worked for me. I didn't not use canned air, though: I blew into the lens while manually turning/pressing. Post Solution

Posted on Jan 05, 2010

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There are a couple of things you can do.
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