Question about Western Digital External USB 2.0 80 GB Hard Drive

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Drive is detected by computer but when tried to access it, computer freezes up and cannot access external hard drive

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First attempt to format it. If that doesn't works, restart your computer and acces the BIOS SETUP menu, and check if the drive is well read by the BIOS. If that doesn't work, then you may have to call the warranty.

Posted on Nov 20, 2009

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Trekstor external hard drive (DSMNU-S-JM-a) is on (blue light) but the device no longer shows up on the computer. Can't be accessed.


try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this file recovery program called asoftech data recovery to recover your files.
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try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this file recovery software called asoftech data recovery to recover your files.
http://www.asoftech.com/adr/

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1 Answer

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u might have to format it in safe mode or buy a new one, if you try it on some one elses comp. and it works it ur comp. but it is most of the time a software issue

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Check the usb port function in the computer bios settings and be sure that it is set to yes. Connect properly your external drive. If it has two wire usb connections, use both to obtain the maximum power that will be need by your drive.

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1 Answer

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Assuming that the external hdd is physically working fine, everything is pointing to a damaged boot sector.

You can get back most (if not all) your data stored in your external drive with the help of an application called: Pc Inspector File recovery.
Its a freeware.
Here is the link: http://pcinspector.de/Sites/file_recovery/download.htm?language=1#

Simply install it on your C:\ drive, and follow the prompts.
Please let us know the outcome.

Don't forget to rate this answer if it helps

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3 Answers

Sony Vaio laptop could not access 1TB external hard drive


try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this data recovery program to recover your files.
http://www.asoftech.com/adr/

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5 Answers

The hard drive is not being detected on our laptop it turns on and everything but its not being detected what is the problem its not even a year old yet.


try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this program to recover your files.
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1 Answer

My computer doesn't detect my FreeAgent Pro 750GB (seagate)!!!


Do not despair - check out the documentation on page 3 (you'll need Adobe Reader to open this PDF file):

http://www.seagate.com/support/freeagent/FA_Pro_15_QSG_US.pdf

Hope this helps

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1 Answer

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Can you try and access this external hard drive from another computer, if not, then try a system restore back to yesterday if possible.

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1 Answer

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Try it on another USB and if no luck on another computer. If another computer recognizes it try reinstalling your chipset drivers.

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