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instructions, installation, XP and Vista, TROUBLESHOOTING, Vista

Generic problem for all Scanners

SuperPen (Wizcom) does not Communicate with PC (by 2 users)

posted by SuperPen on Jan 11, 2008

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SuperPen (Wzcom SuperPen 6mg) can not communicate with PC: installation goes well: Driver Ok - Com 3 and Baud rate 115200: Desktop installed: on attempting to load components and communicate with PC: error message comes up "cannot communicate with Pen": communication wizard used and message "communicating with Pen please wait": then it hangs and task bar shows Desktop does not respond.
Have tried three different PCs with the same result: tried all Troubleshooting Instructions from Wizcomm and no success: new cable is being sent to me.
Using Windows XP with Service Pack 2 on a modern laptop : all instructions for installation and use of Pen correctly followed and double checked.
Believe Pen may be at fault.
Please help: have spent days on this issue and would welcome some help.

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1 Other User Has The Same Problem

Comment by fsugra, posted on Feb 14, 2008

Cannot communicate with the pen error message

Best Solution

posted on Mar 07, 2008

BrokenPete

Rank:

Apprentice
Rating: 85%, 1 votes

Just bought the pen and I've got the same problem. I've tried 2 PCs, one with XP SP2 and the other Vista (using Vista driver from Wizcom). Both give me the same "cannot communicate with Pen" error message. I've double checked every recommendation I could find on Wizcom's website and the internet, but looks like either the cable or pen is faulty. Would be good to know if the new cable they're sending you fixes the problem.

Comment by BrokenPete, posted on Mar 08, 2008

Far out! Just got it working :) Make sure the plug is pushed in to the pen until you hear and feel a click (don't just rely on it looking all the way in, you really have to push it quite firmly). It now works on both XP and Vista. Hope this helps.

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SuperPen (Wizcom) does not Communicate with PC (by 2 users)

1 Other User Has The Same Problem

Comment by fsugra, posted on Feb 14, 2008

Comment by BrokenPete, posted on Mar 08, 2008

Thank You!

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